Your closing should buffer the bad news by anticipating specific objections the reader may have and inviting additional communication about your decision.
Correct Answer:
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Q28: The direct plan is rarely used to
Q29: If possible, when firing a someone it
Q30: Correspondence involving bad news such as a
Q31: Offering an alternative as a compromise helps
Q32: Use the direct approach to communicate bad
Q34: Within the text of a bad-news message,
Q35: For busy readers, use a simple "no"
Q36: Show that you care about the reader
Q37: When a colleague asks you for a
Q38: When refusing a product replacement request in
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