Use the direct approach to communicate bad news about your organization if the audience has already heard about the situation from another source.

Question

Quizplus · Accepted Answer

When the audience has already heard about the situation from another source, it is best to use the direct approach to communicate bad news. Trying to sugarcoat or avoid the issue will only make the situation worse, so it is best to be upfront and honest about what has happened and what will be done to address it. This shows the audience that the organization takes responsibility for its actions and is committed to resolving the issue.

Use the Direct Approach to Communicate Bad News About Your