Offering your customer an alternative such as 25% off a new product will help retain their goodwill.
Correct Answer:
Verified
Q22: To achieve the goals of a bad-news
Q23: Put the bad news in the last
Q24: Bad-news announcements are often written in response
Q25: It is important that you answer all
Q26: Your relationship with the readers and the
Q28: The direct plan is rarely used to
Q29: If possible, when firing a someone it
Q30: Correspondence involving bad news such as a
Q31: Offering an alternative as a compromise helps
Q32: Use the direct approach to communicate bad
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