Which of these statements is the most effective closing a bad-news message?
A) I am very sorry we cannot help you in this area.
B) Please let me know if you have any further questions.
C) I'll be glad to respond to any further questions.
D) I trust you'll understand our course of action.
E) The new store hours are sure to make it convenient for you to stop by.
Correct Answer:
Verified
Q38: When refusing a product replacement request in
Q39: An effective customer refusal uses third-person pronouns
Q40: You should not refer to the bad
Q41: When you use the direct organizational plan
Q42: When you use the direct plan for
Q44: Which of the following is an example
Q45: Which of the following sentences would be
Q46: Which of the following is the most
Q47: Compared to face-to-face meetings, email has which
Q48: When rejecting an idea because it is
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents