When you use the direct organizational plan in a message refusing a small favor, you should
A) save the bad news for the final paragraph.
B) present the bad news without any introduction.
C) reciprocate to maintain the reader's future goodwill.
D) use a polite buffer and explain your rationale in a few words.
E) offer a brief, sincere apology in your first paragraph.

Question

Quizplus · Accepted Answer

The direct organizational plan is best used for messages where the bad news is expected and the recipient would prefer a clear and concise response. In this case, using a polite buffer to introduce the bad news and explaining the rationale behind the refusal is the most appropriate approach. This shows that you respect the recipient and their request, and provides them with an explanation that they can understand. Offering a brief apology may also be appropriate, but it is not necessary in all situations.

When You Use the Direct Organizational Plan in a Message