An effective customer refusal uses third-person pronouns and passive voice to avoid directly accusing the reader of misusing the product.

Name: An effective customer refusal uses third-person pronouns and passive voice to avoid directly accusing the reader of misusing the product.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

This is correct. Using third-person pronouns and passive voice can help soften the language and avoid making the reader feel attacked or defensive.

An Effective Customer Refusal Uses Third-Person Pronouns and Passive Voice