Question 1

Explain the concept of group dynamics.

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Question 2

Describe the changes that came about when the traditional organization chart was turned upside down.

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Question 3

How many associates can one manager supervise? Explain your answer.

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Question 4

Describe the four forms of departmentalization and give an example of each.

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Question 5

These are task-oriented work groups either formally appointed or evolved informally.

Accepted Answer

Teams are task-oriented work groups that can be formally appointed or evolve informally to achieve specific objectives.

Question 6

This is a way to relieve the boredom and monotony that can be a disadvantage of work specialization.

Accepted Answer

Job rotation involves moving employees between different tasks to reduce monotony and increase engagement.

Question 7

Describe the relationship between job enlargement and job enrichment. How do they differ and how are they similar?

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Question 8

These are built by giving associates the authority, responsibility, and encouragement to come together to work on guest-related improvements that will not only enhance the guest experience but also make the associates? jobs easier.

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Question 9

Discuss how structure is important to an organization.

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Question 10

Saving managers? time and making decisions that were once made by managers is the task of

Accepted Answer

Self-managed teams are designed to operate without direct supervision, allowing managers to focus on other tasks and decisions.

Question 11

This adds some planning and evaluating responsibilities to a position. It gives associates greater control over their work by allowing them to assume some tasks typically done by their supervisors.

Accepted Answer

Job enrichment involves adding planning and evaluating responsibilities to a position, giving employees more control over their work, which aligns with the description provided.

Question 12

_________________ seek to eliminate the chain of command, to have appropriate spans of control, and to replace departments with empowered teams.

Accepted Answer

Boundaryless organizations aim to eliminate traditional hierarchies and departmental boundaries, promoting flexibility and empowerment through teams.

Question 13

Explain the advantage and disadvantage of empowerment.

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Question 14

Discuss the importance of contingency factors.

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Quiz 16: Organizing