An employee serving a guest works in the __________ .
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Q22: The _ forecasts a need for thousands
Q24: The difference between TQM (total quality management)
Q25: Disney recognizes that rewarding employees is not
Q26: Etiquette is about:
• how we behave
Q28: Which of the following could be considered
Q28: The hospitality industry is unique because of
Q29: The Malcolm Baldrige National Quality Award is
Q29: Empowerment is:
• a feeling of partnership
Q30: With operations in more than 150 countries,
Q31: All of the following are key elements
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