Question 1

According to Sullivan, which of the following happens in stressful situations?

Accepted Answer

According to Sullivan, in stressful situations, we tend to think in either/or relationships.

Question 2

Brenda is preparing an article on quality systems. All of the following are qualities that ensure that her writing is good except:

Accepted Answer

Endorsement by her supervisor does not inherently ensure the quality of the writing itself.

Question 3

What are the elements of the communication process?

Accepted Answer

The answer of What are the elements of the communication...

Question 4

Simplicity is an example of an):

Accepted Answer

The answer of Simplicity is an example of an):
...

Question 5

A mental review of the task and your performance is called _____.

Accepted Answer

Reflection involves examining one's thoughts, feelings, and actions in order to gain insight into the task and one's performance. Feedback and performance reviews may be part of the reflection process, but they are not the same thing. Introspection and task analysis are related concepts, but they do not capture the idea of reviewing one's performance.

Question 6

_____ refers to an intangible concept.

Accepted Answer

Intangible concepts are often represented by abstract nouns, which are nouns that cannot be perceived by the five senses.

Question 7

What are the similarities between oral and written communication?

Accepted Answer

The answer of What are the similarities between oral and...

Question 8

"I really don't have words to express how grateful I am for all the support you've extended to me and my family in this hour of need. You guys are the best." Which of the following aspects does this statement reflect?

Accepted Answer

This statement reflects pathos, which is an appeal to emotions. The speaker is expressing gratitude and appreciation for the support they received during a difficult time, which is an emotional experience.

Question 9

_____ is using someone else's writing without giving credit to the source.

Accepted Answer

Plagiarism is defined as using someone else's writing or ideas without proper attribution or credit. It is considered a form of academic dishonesty and can have serious consequences.

Question 10

_____ is the grammatical arrangement of words in a sentence.

Accepted Answer

Syntax is the grammatical arrangement of words in a sentence. Rhetoric refers to the art of persuasion, Logos is a mode of persuasion based on logic, Cognate structure refers to similar words in different languages, and Semantics refers to the meaning of words and how they relate to each other in a sentence.

Question 11

Which of the following will be an external communication?

Accepted Answer

The answer of Which of the following will be an...

Question 12

"It was unconscionable for a member of our organization to shout an interruption while the president was speaking. What needs to happen now-and let me be clear about this-is an immediate apology."

Accepted Answer

The use of the phrase "let me be clear about this" places emphasis on the need for an apology, making this a clear example of emphasis.

Question 13

Ways of promoting understanding are referred to as _____.

Accepted Answer

Cognate strategies refer to techniques or methods used to promote understanding, such as using examples, analogies, or visual aids to facilitate comprehension. The other answer choices refer to different aspects of logic or analysis.

Question 14

_____ is the written form of defamation, or a false statement that damages a reputation.

Accepted Answer

Libel is the written form of defamation, which refers to a false statement that damages a person's reputation. Slander refers to spoken defamation, whereas misrepresentation involves presenting false information that may lead to a decision or an action being made based on that information. Malafide literature and malicious prosecution are not related to defamation.

Question 15

_____ is the art of presenting an argument.

Accepted Answer

Rhetoric is the art of presenting an argument in a persuasive and effective way. It involves the use of techniques such as storytelling, use of language, and emotional appeals to engage and convince the audience. Syllogism is a logical argument consisting of three parts, while flow charting is a visual representation of a process or system. Illustration is the use of images or examples to clarify or explain a point, while logical analysis is the process of breaking down an argument into its components to evaluate its validity.

Question 16

"Having known and worked with Jesse for more than five years, I can highly recommend him to take my place as your advisor." Which of the following aspects does this statement reflect?

Accepted Answer

The statement reflects the credibility and trustworthiness of Jesse based on the speaker's personal experience and relationship with him. This appeals to the audience's trust in the speaker's character and reputation, which is an example of ethos.

Question 17

"He could mess up a rainstorm" is an example of:

Accepted Answer

The phrase "mess up a rainstorm" is an example of colloquial language, as it is a casual and informal expression commonly used in spoken communication.

Question 18

Perhaps the most universally useful strategy in capturing your reader's attention is to:

Accepted Answer

By stating how your writing can meet the reader's needs, you are immediately showing the reader the relevance and usefulness of your content, which can capture their attention and encourage them to continue reading.

Question 19

_____ involves the misunderstanding that occurs when the receiver completely misses the source's intended meaning.

Accepted Answer

Bypassing refers specifically to the situation when the receiver completely misses the intended meaning of the source. Cross-referencing, firewalling, subverting, and defocusing do not involve this specific type of misunderstanding.

Question 20

Which of the following is a perspective used in examining written communication?

Accepted Answer

The answer of Which of the following is a perspective...

Quiz 5: Effective Business Writing