Question 1

Which types of words capture shades of difference?

Accepted Answer

Precise words capture shades of difference because they convey exact meanings and subtle distinctions.

Question 2

In an architecture firm, the general manager sits in a glass office and has a secretary who filters his visitors and phone calls. The other staff members sit in cubes. This scenario illustrates an individual's

Accepted Answer

The general manager's glass office and the presence of a secretary to filter visitors and calls signify a higher status within the organization, differentiating the manager from other staff members who sit in cubes.

Question 3

______________ statements are usually used by rigid people.

Accepted Answer

Declarative statements are usually used by rigid people because they are not open to discussion or compromise.

Question 4

___________ is a gesture that has a direct verbal translation and substitutes for a word or phrase.

Accepted Answer

Emblems are gestures that have a specific, widely understood meaning and can substitute for a word or phrase, such as the thumbs-up sign to indicate approval or agreement.

Question 5

Tess, a PR professional, was asked to conduct a training session for the interns at her organization. When she began the presentation, the audience was very active. After a while, Tess started to use words and phrases that were commonly used in the PR industry. The audience lost interest in her presentation because they could not understand what she was trying to say. What did Tess do to make the audience lose interest?

Accepted Answer

Tess used industry-specific jargon that the interns, being new to the field, likely did not understand, leading to a loss of interest in her presentation.

Question 6

Rick interviews for the open assistant HR specialist position. After the interview, Rick asks the interviewer how he performed. The interviewer smiled broadly and said he had answered the questions appropriately and done very well. From the interviewer's reply, Rick was certain his evaluation was sincere. Which feature of nonverbal communication is brought out in this case?

Accepted Answer

The answer of Rick interviews for the open assistant HR...

Question 7

The space or distance we maintain while communicating with others is called

Accepted Answer

Proximity refers to the physical or psychological space between individuals during communication, influencing interactions and interpretations.

Question 8

Mark conducts trainings on how to be a great public speaker. He always teaches his students that a speech should be brief, simple, and straight to the point, and unwanted words and phrases must be avoided. Which strategy does he focus on?

Accepted Answer

Mark focuses on using concise messages, which involves being brief, simple, and straight to the point, avoiding unnecessary words and phrases.

Question 9

Furniture Mart participates in an exhibition. Once the sales team starts smiling and welcoming passersby, they notice the number of people who visit their booth starts to increase. Which nonverbal message did the sales team utilize?

Accepted Answer

Facial expressions, such as smiling, can significantly impact how others perceive and react to us, making them more likely to approach and engage.

Question 10

____________ leak out through nonverbal messages.

Accepted Answer

Feelings often leak out through nonverbal messages such as facial expressions, body language, and tone of voice, even when someone is trying to hide them.

Question 11

Dorothy tells her son not to touch the freshly baked cookies she just made while she goes out shopping. When she returns home, she notices a few cookies are missing. When she asks her son if he took them, he immediately moves away from her, his cheeks turn red, and he begins to stammer. Dorothy then knows her son is lying. What does this scenario best exemplify, and how does Dorothy realize her son is being dishonest?

Accepted Answer

Dorothy interprets her son's nonverbal cues, such as moving away, blushing, and stammering, as signs of dishonesty, which are considered nonverbal leakage cues indicating that he is lying.

Question 12

A word that can be seen, touched, smelled, or heard is said to be

Accepted Answer

Concrete words refer to objects or events that are available to the senses. This means they are things that can be seen, touched, smelled, or heard, as opposed to abstract concepts that cannot be directly experienced through the senses.

Question 13

Business partners, Jim and Jack, meet to discuss various business opportunities. When they see each other, they shake hands. What does this gesture signify?

Accepted Answer

Shaking hands is a common social gesture that signifies a polite and friendly greeting or agreement, often used in professional or formal settings to acknowledge each other.

Question 14

Daniella has a habit of pointing out the mistakes of her colleagues. She makes snide remarks about other people's tardiness and competence. What behavior is Daniella showcasing, and how can this be rectified?

Accepted Answer

Daniella is using evaluative "You" language, which involves making judgments or evaluations about others. This can be rectified by adopting a descriptive "I" language approach, where she focuses on expressing her own feelings and thoughts without making judgments about others.

Question 15

What type of message allows people to connect with others?

Accepted Answer

Nonverbal communication plays a crucial role in connecting with others by conveying emotions, intentions, and reactions without the use of spoken words, often making interactions more personal and effective.

Question 16

A teacher wanted to reprimand one of her students who didn't perform well on a test. During class, the teacher walked up to the child, and when she was a foot away from him, she started to scold him. Which spatial zone of the child did the teacher stand in to intimidate him?

Accepted Answer

The intimate zone is typically up to about 18 inches (or 1.5 feet) away from a person, and it is reserved for close, personal interactions. Since the teacher was a foot away, this falls within the intimate zone, which could explain the intimidating effect.

Question 17

The general manager of a pharmaceutical company had informed the sales team in advance that the sales meeting was scheduled for 4:00 pm. Only 20% of the team had assembled at the scheduled time, and instead of waiting for the rest of the members, the manager started the meeting. This situation illustrates that the manager had a

Accepted Answer

The manager's behavior illustrates a displaced point pattern, which occurs when a person starts an interaction before all expected participants have arrived.

Question 18

What helps people draw a picture or complement a verbal message?

Accepted Answer

Illustrators are gestures that help to explain or complement a verbal message, often used to help visualize or emphasize the speaker's points.

Question 19

Which types of statements are used by flexible people to qualify their language?

Accepted Answer

Conditional statements are often used by flexible people to qualify their language, indicating possibilities rather than certainties, which allows for adaptability and openness to change.

Question 20

________ creates suspicion and increases defensiveness.

Accepted Answer

Manipulation often involves deceit or exploitation, which can lead to suspicion and defensiveness as individuals try to protect themselves from being misled or taken advantage of.

Quiz 3: Using Verbal and Nonverbal Messages