Which of the following are alternative possible service encounters included in the Service-System Design Matrix?
A)Mail contact
B)Warranty
C)Sales call
D)Field service
E)None of the above

Question

Quizplus · Accepted Answer

Mail contact is an alternative service encounter in the Service-System Design Matrix, which categorizes different types of service delivery methods based on customer interaction.

Which of the Following Are Alternative Possible Service Encounters Included