Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?
A) The service process and service product can be developed independently.
B) The service package has the same legal protection available to manufactured goods.
C) The service package is the major output of the development process.
D) Manufacturing is far more capital intensive than services.
E) Capacity decisions are much more critical in manufacturing operations.

Question

Quizplus · Accepted Answer

In service design and development, the major output of the process is the service package, which includes various elements such as the service concept, physical evidence, and service delivery system. In manufacturing design and development, the major output is typically a tangible product. Therefore, the nature of the output is a major factor that distinguishes service design and development from manufacturing design and development.

Which of the Following Is a Major Factor That Distinguishes