Which of the following is not a characteristic of a well-designed service system?
A) Robust
B) Cost-effective
C) Puts customers in charge
D) User-friendly
E) Effectively links "front office" with "back office"

Question

Quizplus · Accepted Answer

While putting customers first is important in a well-designed service system, putting them "in charge" may not necessarily be feasible or practical. The other characteristics listed are all important for a well-designed service system.

Which of the Following Is Not a Characteristic of a Well-Designed