There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?
A) Talent
B) Teamwork
C) Trust
D) Treatment
E) Time

Question

Quizplus · Accepted Answer

Poka-yokes in service organizations are classified into three T's: Task, Treatment, and Tangibles. Treatment refers to the way customers are treated by service providers, making it one of the correct classifications.

There Are Many Applications of Poka-Yokes in Service Organizations