One characteristic of a well-designed service system is that it is cost-effective.
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Q34: Customer contact refers to creation of the
Q35: An implicit service implies psychological benefits that
Q36: In services, the product is developed first
Q37: It is not necessary that a well-designed
Q38: Choosing how to accommodate customer induced variability
Q40: All services have the customer in the
Q41: Which of the following is a characteristic
Q42: Which one of the following is not
Q43: Which of the following is a major
Q44: One of the three approaches to delivering
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