It is not necessary that a well-designed service system be robust.
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Q32: An explicit service is readily observable by
Q33: All services need to be located near
Q34: Customer contact refers to creation of the
Q35: An implicit service implies psychological benefits that
Q36: In services, the product is developed first
Q38: Choosing how to accommodate customer induced variability
Q39: One characteristic of a well-designed service system
Q40: All services have the customer in the
Q41: Which of the following is a characteristic
Q42: Which one of the following is not
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