In services, the product is developed first and then the process to produce the service is developed.

Question

Quizplus · Accepted Answer

In services, the process to produce the service is developed first and then the service is developed around the process. This is because services are intangible and cannot be stored or inventoried like physical products. Therefore, the process to deliver the service is crucial and must be designed before developing the service itself.

In Services, the Product Is Developed First and Then the Process