Question 1

When Japanese cars first came on the scene in a big way during the OPEC crisis of the late 70's, it was a perfect storm for the American car makers. On one hand, the American brand Ford responded in the 80's with the slogan "Quality is Job One" and gained popularity. On the other hand, the Japanese brand Toyota faced massive backlash from widespread quality issues. As a result, Ford made record profits even during the recession. What does this demonstrate?

Accepted Answer

The situation demonstrates the direct relation between quality and business success. Despite Ford's efforts to improve their quality and regain trust in their brand, Toyota faced repercussions from their quality issues which affected their business success. This also shows the importance of prioritizing quality control in order to maintain a successful business.

Question 2

_____ software takes the electronic design for a product and creates the programmed instructions that robots must follow to produce that product as efficiently as possible.

Accepted Answer

Computer-aided manufacturing (CAM) software takes the electronic design for a product and translates it into instructions for machines to follow in order to manufacture the product efficiently. Computer-aided design (CAD) is used to create the electronic design, while enterprise resource planning (ERP) is a software system used for managing business processes such as inventory and finances. Just-in-time production is a manufacturing strategy for reducing waste and improving efficiency by producing products only as needed.

Question 3

_____ software enables users to test, analyze, and optimize their designs.

Accepted Answer

Computer-aided engineering (CAE) software allows users to simulate, test, and analyze their designs before physically creating them, allowing for optimization and reducing the need for costly trial-and-error testing. Options A and D (ISO 9000 and ISO 14000, respectively) are standards for quality management and environmental management systems, not software. Option C (computer-aided manufacturing) is software used to control and automate production processes, rather than design analysis.

Question 4

Which of the following statements is true of a computer­integrated manufacturing (CIM) software?

Accepted Answer

CIM software enables automation and integration of various manufacturing processes, allowing for efficient production of custom-designed products at a lower cost.

Question 5

_____ are reprogrammable machines that can manipulate materials, tools, parts, and specialized devices in order to perform a variety of tasks.

Accepted Answer

Robots are specifically designed machines that are reprogrammable and can perform a range of tasks such as material handling, welding, painting, and assembly. Supercomputers and drones cannot manipulate physical objects in the same way as robots, while cyborgs are a theoretical concept that involves combining biological and artificial elements in a single entity.

Question 6

Every day during lunch, the Tran Asian restaurant is packed with customers. Tran cannot afford to build a larger facility. To spread out demand, Tran should consider:

Accepted Answer

By offering customers an incentive to come during off-peak hours, Tran can spread out demand and alleviate overcrowding during lunchtime. This could be in the form of a discount or a special promotion. Charging a higher price or serving smaller portions may deter customers from coming altogether, and prohibiting customers from entering may lead to negative reviews and a loss of business.

Question 7

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Accepted Answer

W. Edwards Deming is known for his work on Total Quality Management (TQM) which emphasizes the importance of continuous improvement and involving all employees in the process. This approach focuses on maximizing efficiency and effectiveness in all aspects of an organization, including production, management, and customer satisfaction. Taylor is known for his work on scientific management, Drucker for his work on management theory and Mintzberg for his work on managerial roles, but none of these theorists are specifically associated with TQM.

Question 8

Ryan, an engineer at an automobile plant, has designed a new type of suspension component. He has the designs ready on his computer but wants to create one specimen of his design. Which of the following types of software is most likely to help him create a specimen?

Accepted Answer

Computer-aided manufacturing (CAM) software would help Ryan create a physical specimen based on his designs. CAM software converts the design into instructions for the machines used in production, such as CNC machines or 3D printers, to create a physical object.

Question 9

One of the main goals of Total Quality Management is to focus on _____.

Accepted Answer

Total Quality Management aims to prevent problems and defects from occurring in the first place, rather than just correcting them after they happen. Therefore, the focus of TQM is on prevention, not correction or rectification. Selection is not a main goal of TQM.

Question 10

Computer­integrated manufacturing software results when:

Accepted Answer

The answer of Computer­integrated manufacturing software results when:
...

Question 11

Professor Jones was presented the Faculty Excellence Award from his college. He promptly displays the award in his office for everyone to see. The award will enhance which of the following servicescape factors of his office?

Accepted Answer

The answer of Professor Jones was presented the Faculty Excellence...

Question 12

Which of the following statements is true of robots?

Accepted Answer

Robots are often used to perform jobs that are too dangerous, difficult, or physically demanding for human workers. This can include jobs like working in hazardous environments, lifting heavy objects, or performing repetitive tasks. Robots are designed to be able to perform these jobs more efficiently and safely than human workers can. Option B is incorrect because modern robots are often designed to work for long periods of time without experiencing a decrease in performance. Option C is incorrect because many robots are designed to be mobile and perform a variety of tasks in different environments. Option D is incorrect because robots can be reprogrammed and reconfigured to perform new tasks as needed.

Question 13

Which of the following factors associated with servicescape design is a reflection of a customer's need for convenience?

Accepted Answer

Functionality, such as layout and ease of navigation, is closely associated with a customer's need for convenience in a servicescape design. Ambience, signs and symbols, and artifacts may all contribute to the overall experience, but do not necessarily directly relate to convenience.

Question 14

_____ refers to the replacement of human operation and control of machinery with some form of programmed control.

Accepted Answer

The definition provided accurately describes automation, which involves using technology and programming to control machinery and processes rather than relying on manual human operation and control. Servicescape refers to the physical environment in which a service is provided, Poka-yokes are mistake-proofing techniques, and Six Sigma is a quality management methodology.

Question 15

Bryan is an engineer working on a large industrial project for Raven Aircraft Inc. He wants to test his designs for flaws and further optimize them before the production of aircrafts starts. The _____ software will prove to be most efficient for this purpose.

Accepted Answer

Computer-aided engineering software is used to test designs and optimize them before production. Computer-aided design software is used for creating the initial designs, while computer-aided manufacturing software is used for automating the production process. Computer-aided processing is not a commonly used term in engineering software.

Question 16

_____ software provides powerful drawing and drafting tools that enable users to create and edit blueprints and make drawings quickly and easily. These programs allow users to create three­dimensional drawings.

Accepted Answer

Computer-aided design (CAD) software is specifically designed for creating and editing blueprints and drawings, including three-dimensional designs. Computer-aided manufacturing and enterprise resource planning software have different purposes and do not focus on drawing and drafting capabilities. Just-in-time production is a manufacturing philosophy and not a software program.

Question 17

The servicescape factor that takes into consideration how easy it is for customers to find what they want as they move through a facility is known as:

Accepted Answer

The factor that deals with customers' ability to find what they want as they navigate through the facility is known as functionality. This involves aspects such as signage, layout, and overall design that make it easy for customers to locate the products or services they desire. Ambience, artifacts, and symbols all relate to other aspects of the servicescape, such as aesthetic appeal and emotional response.

Question 18

Robots are not only used for the production of goods, but of services as well. One of the primary advantages of robots is that they:

Accepted Answer

Robots can perform jobs that human workers might find tedious or dangerous, which can increase efficiency and safety in the workplace. They can also work continuously without the need for breaks or time off, making them ideal for tasks that require repetitive motions or monitoring. However, robots have limitations in tasks that require empathy and interpersonal skills. They do not possess emotions, which means they cannot solve interpersonal issues among workers. While they can be reprogrammed, this is typically done to improve their efficiency and performance, rather than to provide inconsistent service.

Question 19

Which of the following is used by engineers at major automobile manufacturing firms to create blueprints and three­dimensional drawings?

Accepted Answer

Engineers at major automobile manufacturing firms use computer-aided design (CAD) to create blueprints and three-dimensional drawings. This technology allows for precise and efficient design, modification, and visualization of products before they are physically created.

Question 20

In operations management, quality is defined in terms of:

Accepted Answer

Quality in operations management is defined in terms of how well a product satisfies customer preferences. This includes the product's features, performance, reliability, durability, and aesthetics. Customer satisfaction is a key factor in determining a product's quality, and operations managers strive to improve quality by meeting or exceeding customer expectations. Choice A is incorrect because cost to output ratio is a measure of efficiency, not quality. Choice C is incorrect because number of defects per thousand units of output is a measure of product reliability, not quality. Choice D is incorrect because time taken to inspect one unit of a product is a measure of inspection efficiency, not quality.

Quiz 17: Om: Putting It All Together Endnotes

_____ software takes the electronic design for a product and creates the programmed instructions that robots must follow to produce that product as efficiently as possible.

_____ software enables users to test, analyze, and optimize their designs.

Which of the following statements is true of a computerintegrated manufacturing (CIM) software?

_____ are reprogrammable machines that can manipulate materials, tools, parts, and specialized devices in order to perform a variety of tasks.

Every day during lunch, the Tran Asian restaurant is packed with customers. Tran cannot afford to build a larger facility. To spread out demand, Tran should consider:

_in_ _th_e_ efairrslty p1r9o5p0oss eadn dth ies rceolantsiiodnesrheidp tbheet fwaetheenr qoufa tlhitey q aunadli btyu sminoevsesm suencct.ess

Ryan, an engineer at an automobile plant, has designed a new type of suspension component. He has the designs ready on his computer but wants to create one specimen of his design. Which of the following types of software is most likely to help him create a specimen?

One of the main goals of Total Quality Management is to focus on _____.

Computerintegrated manufacturing software results when:

Professor Jones was presented the Faculty Excellence Award from his college. He promptly displays the award in his office for everyone to see. The award will enhance which of the following servicescape factors of his office?

Which of the following statements is true of robots?

Which of the following factors associated with servicescape design is a reflection of a customer's need for convenience?

_____ refers to the replacement of human operation and control of machinery with some form of programmed control.

Bryan is an engineer working on a large industrial project for Raven Aircraft Inc. He wants to test his designs for flaws and further optimize them before the production of aircrafts starts. The _____ software will prove to be most efficient for this purpose.

_____ software provides powerful drawing and drafting tools that enable users to create and edit blueprints and make drawings quickly and easily. These programs allow users to create threedimensional drawings.

The servicescape factor that takes into consideration how easy it is for customers to find what they want as they move through a facility is known as:

Robots are not only used for the production of goods, but of services as well. One of the primary advantages of robots is that they:

Which of the following is used by engineers at major automobile manufacturing firms to create blueprints and threedimensional drawings?

In operations management, quality is defined in terms of:

Quiz 17: Om: Putting It All Together Endnotes

_____ software takes the electronic design for a product and creates the programmed instructions that robots must follow to produce that product as efficiently as possible.

_____ software enables users to test, analyze, and optimize their designs.

Which of the following statements is true of a computer­integrated manufacturing (CIM) software?

_____ are reprogrammable machines that can manipulate materials, tools, parts, and specialized devices in order to perform a variety of tasks.

Every day during lunch, the Tran Asian restaurant is packed with customers. Tran cannot afford to build a larger facility. To spread out demand, Tran should consider:

_in_ _th_e_ efairrslty p1r9o5p0oss eadn dth ies rceolantsiiodnesrheidp tbheet fwaetheenr qoufa tlhitey q aunadli btyu sminoevsesm suencct.ess

Ryan, an engineer at an automobile plant, has designed a new type of suspension component. He has the designs ready on his computer but wants to create one specimen of his design. Which of the following types of software is most likely to help him create a specimen?

One of the main goals of Total Quality Management is to focus on _____.

Computer­integrated manufacturing software results when:

Professor Jones was presented the Faculty Excellence Award from his college. He promptly displays the award in his office for everyone to see. The award will enhance which of the following servicescape factors of his office?

Which of the following statements is true of robots?

Which of the following factors associated with servicescape design is a reflection of a customer's need for convenience?

_____ refers to the replacement of human operation and control of machinery with some form of programmed control.

Bryan is an engineer working on a large industrial project for Raven Aircraft Inc. He wants to test his designs for flaws and further optimize them before the production of aircrafts starts. The _____ software will prove to be most efficient for this purpose.

_____ software provides powerful drawing and drafting tools that enable users to create and edit blueprints and make drawings quickly and easily. These programs allow users to create three­dimensional drawings.

The servicescape factor that takes into consideration how easy it is for customers to find what they want as they move through a facility is known as:

Robots are not only used for the production of goods, but of services as well. One of the primary advantages of robots is that they:

Which of the following is used by engineers at major automobile manufacturing firms to create blueprints and three­dimensional drawings?

In operations management, quality is defined in terms of:

Which of the following statements is true of a computerintegrated manufacturing (CIM) software?

Computerintegrated manufacturing software results when:

_____ software provides powerful drawing and drafting tools that enable users to create and edit blueprints and make drawings quickly and easily. These programs allow users to create threedimensional drawings.

Which of the following is used by engineers at major automobile manufacturing firms to create blueprints and threedimensional drawings?