Question 1

Define and give examples of Ekman and Friesen's five display rules.

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Question 2

Emotional skills training, or "sensitivity training" as it is sometimes called, helps people recognize, understand, and manage emotions in complex social environments such as the workplace or the military. Imagine that you are asked to give one of these presentations to your coworkers. Create a short summary of how you would approach this topic and what you would include in your presentation. Using skills you've learned in this chapter, suggest at least two techniques each for helping people recognize, understand, and effectively manage their emotions in the workplace.

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Question 3

In the service of social harmony, politeness often discourages the expression of negative emotions (even if they are felt) and encourages the expression of positive emotions (even if they aren't felt). In what ways is this good for the individual and/or the society? In what ways is it bad? Using what you know about emotion, make a case for and a case against politeness (as it relates to emotional expression).

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Question 4

Cultural norms (including those of co-cultures) can be a powerful influence over what is considered proper or improper in the display of emotion. Begin by discussing ways in which cultures appear to be the same in the way they express emotions. Next, talk about some of these cultural differences. Finally, generate at least two pieces of advice you would give to someone about understanding and respecting cultural variation in the expression of emotion.

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Question 5

Using a concrete example, describe the process of emotional reappraisal and indicate its potential benefits.

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Question 6

All of the sad/anxious emotions discussed in the chapter carry with them a tendency to withdraw from other people. Of the five mentioned, select one that you feel is particularly problematic for individuals who experience it. Next, using specific information and concrete examples, discuss why you feel this particular emotion can be so damaging. Be sure to compare and contrast it with the other sad/anxious emotions to support your choice. Finally, offer people who might be afflicted with this emotional state some hope by suggesting ways they can work through it.

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Question 7

In a brief essay, discuss the relative importance of sex and gender in the way that people experience and express their emotions. Provide clear, reasoned arguments and use concrete examples to illustrate the points that you are trying to make.

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Question 8

We use the terms positive and negative when referring to an emotion's valence, but even negative emotions can be useful. According to some researchers, in fact, every emotion is useful to us in some way. Using what you know, explain why the emotions of sadness, anger, disgust, and jealousy can actually be good for us, even though we experience these emotions as negative.

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Quiz 8: Emotion

Define and give examples of Ekman and Friesen's five display rules.

Using a concrete example, describe the process of emotional reappraisal and indicate its potential benefits.

In a brief essay, discuss the relative importance of sex and gender in the way that people experience and express their emotions. Provide clear, reasoned arguments and use concrete examples to illustrate the points that you are trying to make.