Since service operations' inputs and outputs tend to vary more widely than those in the manufacturing industry, which of the following variables can affect customer satisfaction?

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Quizplus · Accepted Answer

All of the listed variables - staff, automatic tasks, attitudes, speed and quality of performance - can affect customer satisfaction in service operations. Since the inputs and outputs in service operations are more diverse than those in manufacturing, it is important that all these variables are properly managed to ensure high levels of customer satisfaction. The staff's behavior and attitude, automated tasks that streamline processes, and the speed and quality of service delivery can all impact the customer's perception of the service received.

Since Service Operations' Inputs and Outputs Tend to Vary More