Another finding is that self-service technology (SST) _________ are better predictors of SST _________ than individual _________.
A)characteristics; performance; differences
B)characteristics; adoption; differences
C)performances; adoption; differences
D)differences; adoption; differences
E)differences; adoption; characteristics

Question

Quizplus · Accepted Answer

The sentence suggests that self-service technology (SST) characteristics are better predictors of SST adoption than individual differences. Therefore, option B presents the best fit as it includes both characteristics and adoption, and makes sense given the context.

Another Finding Is That Self-Service Technology (SST) _________ Are Better