All of the following are true EXCEPT:
A)complaints can be looked at as a stream of information that can be used to help monitor quality
B)complaints can be used as a market research input
C)a suggestion usually indicates an opportunity to move a customer from 'somewhat satisfied' to 'delighted'
D)inquiries often reveal weaknesses in providing information
E)complaints take valuable time away from selling

Question

Quizplus · Accepted Answer

The statement "complaints take valuable time away from selling" is false. While it may temporarily divert attention from selling, addressing complaints can help improve customer satisfaction and ultimately lead to more sales in the long run.

All of the Following Are True EXCEPT