According to a study of consumer complaint behaviour in Australia by SOCAP (Society of Consumer Affairs Professionals) , what percentage of customers who took action when they had a serious service failure were satisfied with the way the problem was resolved?
A) 21%
B) 34%
C) 48%
D) 65%
E) 71%
Correct Answer:
Verified
Q9: Which of the following is NOT a
Q10: Which of the following represents a cost
Q11: All of the following are reasons for
Q12: Which of the following is NOT related
Q13: Which of the following are reasons why
Q15: There are a few options open to
Q16: When consumers complain, the main purposes are
Q17: All of the following are considered as
Q18: All of the following are true EXCEPT:
A)complaints
Q19: What is the main reason for Singapore
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