All of the following are considered as 'entry points' of customer complaints EXCEPT:
A)intermediary organisations acting on behalf of the service organisation
B)suggestions placed in an on-site Suggestion Box
C)third parties such as consumer groups
D)frontline staff
E)personal assistants to senior managers

Question

Quizplus · Accepted Answer

Personal assistants to senior managers are not considered as 'entry points' of customer complaints as they are not directly involved in the customer service process.

All of the Following Are Considered as 'Entry Points' of Customer