Ambient conditions; spatial layout and functionality; and signs, symbols, and artifacts are all:
A) indicators of imbalance on an assembly line.
B) indicators that cross-docking has been successful.
C) elements of customization in a warehouse layout.
D) elements of servicescapes.
E) elements of successful office layouts.

Question

Quizplus · Accepted Answer

Ambient conditions, spatial layout and functionality, and signs, symbols, and artifacts are all elements of servicescapes, which refers to the physical environment in which a service is delivered. This can include anything from the atmosphere to the design and layout of the space. Understanding the servicescape is important for businesses because it can impact customer satisfaction, emotions, and behavior.

Ambient Conditions; Spatial Layout and Functionality; and Signs, Symbols, and Artifacts