Question 1

When making travel arrangements for the physician, you should obtain a(n) ________ of travel plans and make sure both the physician and the office has copies of it.

Accepted Answer

The answer of When making travel arrangements for the physician,...

Question 2

A patient who arrives without an appointment expecting to see the physician is referred to as a(n) ________ patient.

Accepted Answer

The answer of A patient who arrives without an appointment...

Question 3

Appointment ________ can take various forms, but all help patients keep track of their appointments.

Accepted Answer

The answer of Appointment ________ can take various forms, but...

Question 4

After you have scheduled a patient for an outpatient procedure, you should answer any questions the patient may have and make sure she understands that if the ________ instructions are not followed, the procedure may need to be rescheduled or repeated.

Accepted Answer

The answer of After you have scheduled a patient for...

Question 5

Time-specified or _______________ scheduling assumes a steady flow of patients throughout the day at regular, specified intervals.

Accepted Answer

The answer of Time-specified or _______________ scheduling assumes a steady...

Question 6

It is important to avoid ________ appointments because doing so creates stress for the physician and other staff and causes the office schedule to fall behind.

Accepted Answer

The answer of It is important to avoid ________ appointments...

Question 7

With a(n) ________ system, two or more patients are scheduled for the same appointment time.

Accepted Answer

The answer of With a(n) ________ system, two or more...

Question 8

A(n) ________ scheduling system can lock out selected appointment slots for various purposes and can provide the physician with a variety of reports that can help improve efficiency.

Accepted Answer

The answer of A(n) ________ scheduling system can lock out...

Question 9

A patient who does not call to cancel an appointment but does not come to the appointment is called a(n) ________.

Accepted Answer

The answer of A patient who does not call to...

Question 10

A physician who is hired to see patients while the regular physician is away from the practice is referred to as a(n) ________.

Accepted Answer

The answer of A physician who is hired to see...

Question 11

Mr. Jones just completed his annual physical exam and wants to schedule the appointment for next year. This is called ________ scheduling.

Accepted Answer

The answer of Mr. Jones just completed his annual physical...

Question 12

A scheduling system that schedules four patients at intervals throughout the first half hour, leaving the second half of the hour unscheduled to allow for catching up before the next hour begins is called ________ scheduling.

Accepted Answer

The answer of A scheduling system that schedules four patients...

Question 13

During the monthly staff meeting, you are responsible for taking detailed notes so you can prepare the report of what was discussed and decided upon at the meeting. These notes are known as the ________ of the meeting.

Accepted Answer

The answer of During the monthly staff meeting, you are...

Question 14

The monthly office staff meeting will be held tomorrow. One of your responsibilities to prepare for the meeting is to develop the ________ of topics to be discussed.

Accepted Answer

The answer of The monthly office staff meeting will be...

Question 15

A practice that needs flexibility to allow for appointments that take more or less time than anticipated could use ________ scheduling.

Accepted Answer

The answer of A practice that needs flexibility to allow...

Question 16

When a service such as ultrasound is available only at certain times, ________ scheduling is used to group ultrasound appointments together.

Accepted Answer

The answer of When a service such as ultrasound is...

Question 17

Before changing to ________ scheduling, the practice should assess its needs, survey patients for Internet access, and investigate privacy issues.

Accepted Answer

The answer of Before changing to ________ scheduling, the practice...

Question 18

The medical assistant is responsible for helping physicians make the most efficient use of their time and avoid ________, or leaving unfilled appointment slots in the schedule.

Accepted Answer

The answer of The medical assistant is responsible for helping...

Question 19

The scheduling system in which patients are seen on a first-come, first-served basis is ________ scheduling.

Accepted Answer

The answer of The scheduling system in which patients are...

Question 20

Before a practice can use e-mail to schedule appointments, patients must sign a(n) ________ allowing communication via e-mail.

Accepted Answer

The answer of Before a practice can use e-mail to...

Quiz 16: Schedule Management