Which of the following is a goal you should have in mind when sending out a message communicating bad news about transactions to a customer?
A) To limit your responsibility
B) To repair the relationship
C) To sell an alternative product or service
D) To limit further communication on the matter

Question

Quizplus · Accepted Answer

When communicating bad news to a customer about transactions, your goal should be to repair the relationship. This involves empathizing with the customer, taking responsibility for the situation, explaining why the bad news occurred, and providing any possible solutions or alternatives. Limiting responsibility or communication and selling alternative products or services could potentially damage the relationship further.

Which of the Following Is a Goal You Should Have