Which of the following is a guideline for closing a negative message organized using the indirect approach?
A) Avoid a certain conclusion.
B) Encourage additional communication or discussion.
C) Act as though the negative news never happened.
D) Build good will.

Question

Quizplus · Accepted Answer

Building goodwill helps maintain a positive relationship with the recipient despite the negative news.

Which of the Following Is a Guideline for Closing a Negative