Which of the following is a guideline for refusing claims?
A) Use the indirect approach in most such instances.
B) Maintain a personal and intimate tone to build rapport.
C) Apologize sincerely for the negative answer.
D) Don't offer alternative solutions as that is unethical.

Question

Quizplus · Accepted Answer

Using the indirect approach helps to soften the impact of the refusal and allows for a more tactful communication.

Which of the Following Is a Guideline for Refusing Claims