When refusing claims, you should ________.
A) use the direct approach in most such instances
B) maintain a personal and intimate tone to build rapport
C) apologize sincerely for the negative answer
D) emphasize your continued desire for a positive relationship with the customer

Question

Quizplus · Accepted Answer

When refusing claims, it's important to emphasize your continued desire for a positive relationship with the customer to maintain goodwill and show that you value their business, even when you cannot fulfill their request.

When Refusing Claims, You Should ________