Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?
A) Explain precisely how you have resolved, or plan to resolve, the situation.
B) Specifically assign blame to someone in your organization by name.
C) Start from the assumption that the information the customer provided is incorrect.
D) Imply that the customer is at fault.

Question

Quizplus · Accepted Answer

When granting claims and requests for adjustment, it's important to take responsibility for the mistake and explain how you plan to resolve the situation. Assigning blame to someone in your organization or assuming that the customer is incorrect will only lead to further dissatisfaction.

Which of the Following Is a Guideline for Granting Claims