Which of the following is a pointer for writing positive messages?
A) Use phrases such as "Please feel free to…" to generate goodwill.
B) Avoid offering additional services.
C) Avoid trite, obvious statements.
D) Do not volunteer information about the request.
Correct Answer:
Verified
Q54: When granting claims and requests for adjustment
Q55: When granting claims and requests for adjustment
Q56: Because good news is always welcome, you
Q57: Most routine communications are _.
A) impersonal
B) neutral
C)
Q58: When writing positive letters you should close
Q60: Which of the following is a guideline
Q61: In order to write a successful news
Q62: In order to write a successful news
Q64: Goodwill messages should not be _.
A) unexpected
B)
Q75: When using the body of your message
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