Which of the following is TRUE about sending goodwill messages?
A) A personal tone is inappropriate when sending congratulations even if you are already friendly with the reader.
B) A handwritten note of appreciation is inappropriate in today's electronic media environment.
C) Send congratulations for personal events only if you know the reader well.
D) Goodwill messages need not have a direct business purpose.

Question

Quizplus · Accepted Answer

Goodwill messages are meant to foster and maintain positive relationships with clients, customers, and colleagues. They need not have any direct business purpose, but they serve to demonstrate a genuine interest in people and their accomplishments. It is always appropriate to send goodwill messages, even if you do not know the recipient well. A personal tone can be quite effective in congratulatory messages, and a handwritten note is often appreciated even in electronic media environments.

Which of the Following Is TRUE About Sending Goodwill Messages