Which of the following is TRUE about sending goodwill messages?
A) If you are already friendly with the reader, a personal tone is appropriate when sending congratulations.
B) A hand-written note of appreciation is inappropriate in today's electronic media environment.
C) Send congratulations for personal events only if you know the reader well.
D) In a letter of appreciation, do not specifically mention the person or persons you want to praise, as that can demoralize the others.

Question

Quizplus · Accepted Answer

A personal tone is appropriate when sending goodwill messages, especially for congratulatory messages. It helps to strengthen the relationship between the sender and the recipient.

B and D are incorrect. A handwritten note of appreciation is still appropriate and can be very impactful in today's electronic age. In a letter of appreciation, it is important to specifically mention the person or persons you want to praise, so they know their efforts were noticed and appreciated.

Which of the Following Is TRUE About Sending Goodwill Messages