If your routine message is mixed and must convey mildly disappointing information, put the negative portion of your message in a negative context; don't try to embed it in a favourable context.

Question

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When conveying mildly disappointing information in a routine message, it's generally more effective to embed the negative portion within a positive or neutral context to soften the impact and maintain a constructive tone.

If Your Routine Message Is Mixed and Must Convey Mildly