To grant a claim when the customer is at fault, try to discourage future mistakes without insulting the customer.

Question

Quizplus · Accepted Answer

It's important to handle customer interactions with respect and empathy, even when they are at fault. By offering guidance and suggestions on how to avoid future mistakes, without causing offense or blaming the customer, you can help prevent similar issues from occurring in the future.

To Grant a Claim When the Customer Is at Fault