Question 1

One of the components to active listening, ______ means paying attention to the signals sent from the speaker.
A) sensing
B) responding
C) reasoning
D) processing

Accepted Answer

Sensing is the correct answer because it involves paying attention to both the verbal and non-verbal signals sent by the speaker, which is a key component of active listening.

Question 2

When we are stressed or angry, we are less likely to accept constructive criticism in a positive way. Which barrier of communication does this explain?
A) emotions
B) information overload
C) differing perceptions
D) filtering

Accepted Answer

Emotions can significantly impact how we receive and interpret messages. When we are stressed or angry, our emotional state can act as a barrier to effective communication, making it difficult to accept constructive criticism positively.

Question 3

Mark and Alexis have been dating a little over a year. Mark decided to send her a text message to let her know that he did not want to see her anymore. Mark used which form of communication to communicate with Alexis?
A) verbal
B) electronic
C) written
D) oral

Accepted Answer

Text messaging is a form of electronic communication, as it involves sending messages over electronic devices such as phones.

Question 4

______ consists of concentrating on the true meaning of what others are saying.
A) Communication
B) Processing
C) Paraphrasing
D) Active listening

Accepted Answer

Active listening involves focusing fully on the speaker, understanding their message, comprehending the information, and responding thoughtfully. It includes concentrating on the true meaning of what others are saying.

Question 5

Marla owns a bridal salon. She has an overstock of last season's gowns and needs to make room for this season's dresses by the time she goes to market. Marla decides to hold a sale to liquidate the old bridal gowns. The best way for her to get the word out about the sale is to use which kind of communication?
A) electronic
B) nonverbal
C) oral
D) written

Accepted Answer

Electronic communication, such as email, social media, or a website, allows Marla to quickly and effectively reach a large audience to inform them about the sale.

Question 6

______ is the degree to which a channel allows us to easily communicate and understand information sent between people and organizations.
A) Channel richness
B) Instrument measure
C) Noise
D) Channel intenseness

Accepted Answer

Channel richness refers to the amount of information that can be transmitted during a communication process, including the ability to handle multiple cues simultaneously, facilitate rapid feedback, and personalize the message.

Question 7

Having too much information surrounding us can lead to which barrier of communication?
A) differing perceptions
B) filtering
C) information overload
D) emotions

Accepted Answer

Information overload occurs when an individual receives too much information, making it difficult to process and leading to a barrier in effective communication.

Question 8

Sometimes the way we interpret situations clashes with the interpretations of others, leading to confusion and misconception. Which barrier of communication does this describe?
A) differing perceptions
B) filtering
C) information overload
D) emotions

Accepted Answer

Differing perceptions occur when individuals have different viewpoints or interpretations of a situation, leading to misunderstandings or miscommunications. This barrier highlights how personal biases, experiences, and backgrounds can influence how information is received and interpreted.

Question 9

Being able to prioritize our workload helps us make better decisions and prevents us from having which barrier of communication?
A) differing perceptions
B) filtering
C) information overload
D) emotions

Accepted Answer

Prioritizing workload helps manage the amount of information we handle, thus preventing information overload, which can be a barrier to effective communication.

Question 10

When someone screens and then manipulates a message from a sender before passing it on to the intended receiver, that person has ______ the message.
A) filtered
B) strained
C) differing perceptions
D) overloaded

Accepted Answer

Filtering is the process of screening and potentially altering a message before it is passed on to the intended receiver, often to remove or modify information deemed unnecessary or sensitive.

Question 11

Which term below is an essential skill for employees in the workplace because it allows the receiver to hear and understand the message and reassures the speaker that the message has been heard in the same terms in which it is delivered?
A) paraphrasing
B) active listening
C) communication
D) processing

Accepted Answer

Active listening is crucial in the workplace as it ensures that the receiver fully understands the message as intended by the speaker and often involves feedback or paraphrasing to confirm understanding.

Question 12

Which statement below describes nonverbal communication as stated in the textbook?
A) allows transmission of subtle messages
B) low risk of conveying the wrong message
C) perceived the same way by all receivers
D) can be recorded and archived

Accepted Answer

Nonverbal communication is known for its ability to convey subtle messages through means such as body language, facial expressions, and tone of voice, which can add depth and nuance to the communication process.

Question 13

Which item below is an example of electronic communication?
A) telephone conversation
B) gestures
C) videoconferencing
D) presentation

Accepted Answer

Videoconferencing is an example of electronic communication as it involves the use of electronic devices and internet technology to facilitate communication between people in different locations.

Question 14

Which element below is considered to be nonverbal communication?
A) height
B) skin color
C) dialect
D) vocal tone

Accepted Answer

Vocal tone is considered nonverbal communication as it conveys emotions and attitudes without using words.

Question 15

______ communication is the ability to transmit messages through e-mail, Skype, videoconferencing, blogs, fax, instant messaging, texting, and social networking.
A) Oral
B) Nonverbal
C) Written
D) Electronic

Accepted Answer

Electronic communication encompasses the use of technology to send messages, including e-mail, Skype, videoconferencing, blogs, fax, instant messaging, texting, and social networking.

Question 16

Which communication barrier can be overcome by challenging our own assumptions about other people and situations and by seeking advice from others to clarify our perceptions?
A) differing perceptions
B) filtering
C) information overload
D) emotions

Accepted Answer

Differing perceptions can be overcome by challenging our own assumptions and seeking advice to clarify our perceptions, as this approach helps bridge the gap between how different people view the same situation or information.

Question 17

Which type of communication is defined as the transmission of wordless cues between people?
A) oral
B) nonverbal
C) written
D) electronic

Accepted Answer

Nonverbal communication involves the transmission of messages or signals through a nonverbal platform such as eye contact, facial expressions, gestures, posture, and the distance between two individuals. This type of communication does not involve words.

Question 18

Increased ______ is associated with information overload.
A) headaches
B) productivity
C) creativity
D) satisfaction

Accepted Answer

Increased headaches are associated with information overload, as the excess of information can lead to stress and mental strain, manifesting physically as headaches.

Question 19

Research shows that due to information overload, we are ______.
A) less susceptible to marketing than 30 years ago
B) less susceptible to political manipulation than 30 years ago
C) more susceptible to marketing than 30 years ago
D) better educated about our purchasing habits than 30 years ago

Accepted Answer

Research indicates that the vast amount of information available today, rather than empowering consumers, often leads to confusion or decision fatigue. This, in turn, can make individuals more susceptible to marketing techniques that cut through the noise or appeal to emotional or simplified decision-making processes.

Question 20

David is on a date with Ann. He is having trouble deciding if she likes him or not because she is pleasantly talking to him and laughing at his jokes, but she is sitting with her arms folded and not making eye contact. David is confused by her ______ communication.
A) oral
B) electronic
C) nonverbal
D) misspoken

Accepted Answer

Ann's body language, including her folded arms and lack of eye contact, are forms of nonverbal communication, which can convey feelings and attitudes without words.

Quiz 10: Effective Communication

One of the components to active listening, ______ means paying attention to the signals sent from the speaker.

When we are stressed or angry, we are less likely to accept constructive criticism in a positive way. Which barrier of communication does this explain?

Mark and Alexis have been dating a little over a year. Mark decided to send her a text message to let her know that he did not want to see her anymore. Mark used which form of communication to communicate with Alexis?

______ consists of concentrating on the true meaning of what others are saying.

______ is the degree to which a channel allows us to easily communicate and understand information sent between people and organizations.

Having too much information surrounding us can lead to which barrier of communication?

Sometimes the way we interpret situations clashes with the interpretations of others, leading to confusion and misconception. Which barrier of communication does this describe?

Being able to prioritize our workload helps us make better decisions and prevents us from having which barrier of communication?

When someone screens and then manipulates a message from a sender before passing it on to the intended receiver, that person has ______ the message.

Which term below is an essential skill for employees in the workplace because it allows the receiver to hear and understand the message and reassures the speaker that the message has been heard in the same terms in which it is delivered?

Which statement below describes nonverbal communication as stated in the textbook?

Which item below is an example of electronic communication?

Which element below is considered to be nonverbal communication?

______ communication is the ability to transmit messages through e-mail, Skype, videoconferencing, blogs, fax, instant messaging, texting, and social networking.

Which communication barrier can be overcome by challenging our own assumptions about other people and situations and by seeking advice from others to clarify our perceptions?

Which type of communication is defined as the transmission of wordless cues between people?

Increased ______ is associated with information overload.

Research shows that due to information overload, we are ______.

David is on a date with Ann. He is having trouble deciding if she likes him or not because she is pleasantly talking to him and laughing at his jokes, but she is sitting with her arms folded and not making eye contact. David is confused by her ______ communication.