Question 1

________ flows consist of data related to demand, shipments, orders, returns, and schedules, as well as changes in any of these data.

Accepted Answer

Information flows consist of data related to demand, shipments, orders, returns, and schedules, as well as changes in any of these data, facilitating the coordination and management of supply chain activities.

Question 2

________ refers to erratic shifts in orders up and down the supply chain.

Accepted Answer

The bullwhip effect describes the phenomenon where variations in demand at the consumer level cause progressively larger fluctuations in demand at the wholesale, distributor, manufacturer, and raw material supplier levels. This effect is named for the way the amplitude of a whip increases down its length.

Question 3

In the ________ component of SCM, organizations coordinate the receipt of customer orders, develop a network of warehouses, select carriers to transport their products to their customers, and create an invoicing system to receive payments.

Accepted Answer

The deliver component of Supply Chain Management (SCM) involves coordinating the receipt of customer orders, developing a network of warehouses, selecting carriers for product transportation, and creating an invoicing system for payment receipt, all of which are essential for delivering products to customers efficiently.

Question 4

The ________ component of SCM is often referred to as logistics.

Accepted Answer

The deliver component of Supply Chain Management (SCM) is often referred to as logistics because it encompasses the processes involved in delivering products and services to customers, including transportation, warehousing, and distribution.

Question 5

In the ________ component of SCM, supply chain managers develop processes for managing their goods and services inventory.

Accepted Answer

The answer of In the ________ component of SCM, supply...

Question 6

The push model is also called ________ which means the production process begins with a ________.

Accepted Answer

The push model, also known as make-to-stock, starts with a forecast rather than a specific customer order. This approach anticipates customer demand and produces goods in advance.

Question 7

The pull model is also called ________ which means the production process begins with a ________.

Accepted Answer

The pull model is referred to as "make-to-order," which means the production process starts only after receiving a customer order, emphasizing demand-driven manufacturing.

Question 8

In the ________ component of SCM, organizations choose suppliers to deliver the goods and services they need to create their product or service.

Accepted Answer

In the source component of Supply Chain Management (SCM), organizations select suppliers who will provide the necessary goods and services needed to create their product or service. This step is crucial for ensuring the quality and timely delivery of inputs required for production.

Question 9

In the ________ component of SCM, supply chain managers develop pricing, delivery, and payment processes with suppliers, and they create metrics to monitor and improve their relationships with their suppliers.

Accepted Answer

The correct answer is E) source. In the source component of Supply Chain Management (SCM), managers focus on developing relationships with suppliers, including setting up pricing, delivery, and payment processes, as well as creating metrics to monitor and improve these relationships.

Question 10

The pull model is also known as ________ which is closely aligned with mass ________.

Accepted Answer

The pull model is known as make-to-order, which is closely aligned with mass customization, as products are made based on specific customer orders.

Question 11

In the ________ component of SCM, supply chain managers schedule the activities necessary for production, testing, packaging, and preparation for delivery.

Accepted Answer

The "make" component of SCM involves scheduling the activities necessary for production, testing, packaging, and preparation for delivery, focusing on efficiently producing goods or services.

Question 12

The ________ component of SCM is the most metric-intensive part of the supply chain in which organizations measure quality levels, production output, and worker productivity.

Accepted Answer

The "make" component of SCM involves the actual production of goods and is the most metric-intensive part, as it requires close monitoring of quality levels, production output, and worker productivity to ensure efficiency and effectiveness in the manufacturing process.

Question 13

________ flows involve money transfers, payments, credit card information and authorization, payment schedules, e-payments, and credit-related data.

Accepted Answer

Financial flows involve the transfer of money, including transactions such as payments, credit card information and authorizations, payment schedules, e-payments, and credit-related data.

Question 14

Packing, assembly, or manufacturing are ________ activities.

Accepted Answer

Packing, assembly, or manufacturing are considered internal activities because they are part of the internal operations within a company, directly involved in creating the product or service.

Question 15

You use FedEx and UPS to ship your products to customers. This is an example of a(n) ________ activity.

Accepted Answer

Downstream activities involve the distribution and delivery of products to customers, which is exactly what using FedEx and UPS for shipping represents.

Question 16

________ flows are the physical products, raw materials, supplies, and so forth that flow along the chain.

Accepted Answer

Material flows refer to the movement of physical products, raw materials, and supplies along the supply chain.

Question 17

Distribution is a(n) ________ activity.

Accepted Answer

Distribution is considered a downstream activity because it involves the process of moving goods from the production facility to the end user, which occurs after the manufacturing or production phase.

Question 18

Organizations must have a strategy for managing all the resources that are involved in meeting customer demand for their product or service. This strategy is developed in the ________ component of SCM.

Accepted Answer

The plan component of Supply Chain Management (SCM) involves developing a strategy to manage all the resources required to meet customer demand for a product or service. This includes determining how to best meet customer demand in a cost-effective and efficient manner.

Question 19

You work on the assembly line of a BMW in South Carolina. This is a(n) ________ activity.

Accepted Answer

Working on the assembly line of a BMW in South Carolina is considered an internal activity because it involves the direct production and assembly processes within the company.

Question 20

In the ________ component of SCM, supply chain managers create a responsive and flexible network for receiving defective, returned, or excess products back from their customers, as well as for supporting customers who have problems with delivered products.

Accepted Answer

The correct answer is D) return. This component of Supply Chain Management (SCM) focuses on the processes involved in returning products from customers back to the company, which includes handling returns, exchanges, and customer support for defective or unwanted products.

Quiz 11: CRM and SCM