Question 1

___ activities relate to the production and distribution of the firm's products and services.

Accepted Answer

The answer of ___ activities relate to the production and...

Question 2

Businesses concentrate on making customers happy with a ___ strategy.

Accepted Answer

The answer of Businesses concentrate on making customers happy with...

Question 3

Inputs are materials, services, and information that flow through and are transformed as a result of ___.

Accepted Answer

The answer of Inputs are materials, services, and information that...

Question 4

Businesses try to improve the manner in which they execute internal business processes so that they perform these activities more effectively than rivals with a(n) ___ strategy.

Accepted Answer

The answer of Businesses try to improve the manner in...

Question 5

Support activities create value for which customers are willing to pay.

Accepted Answer

Support activities in a value chain model do not directly create value for which customers are willing to pay; instead, they assist the primary activities that directly create customer value.

Question 6

Businesses strive to offer different products, services, or product features than competitors when they have a ___ strategy.

Accepted Answer

The answer of Businesses strive to offer different products, services,...

Question 7

Business executives often know little about IT, and IT executives understand the technology but may not understand the real needs of the business.

Accepted Answer

This statement reflects a common challenge in many organizations where there is a gap between business and IT understanding, leading to potential misalignments in objectives and strategies.

Question 8

Business process ___ is a radical redesign of a business process that improves its efficiency and effectiveness often by beginning with a "clean sheet."

Accepted Answer

The answer of Business process ___ is a radical redesign...

Question 9

A ___ is an ongoing collection of related activities that create a product or a service of value to the organization, its business partners, and its customers.

Accepted Answer

The answer of A ___ is an ongoing collection of...

Question 10

The ___ refers to the wide gap between those individuals who have access to information and communications technology and those who do not.

Accepted Answer

The answer of The ___ refers to the wide gap...

Question 11

A workforce including more women, single parents, minorities, and persons with disabilities puts ___ pressure on organizations.

Accepted Answer

The answer of A workforce including more women, single parents,...

Question 12

Business and IT employees communicate well with each other.

Accepted Answer

Business and IT employees often face communication challenges due to differences in terminology, priorities, and perspectives, which can lead to misunderstandings and misaligned objectives.

Question 13

Businesses strive to produce products and services at the lowest cost in the industry when they have a ___ strategy.

Accepted Answer

The answer of Businesses strive to produce products and services...

Question 14

Business process ___ is a management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes.

Accepted Answer

The answer of Business process ___ is a management technique...

Question 15

Business managers and IT managers always have the same objectives.

Accepted Answer

Business managers and IT managers often have different objectives; business managers typically focus on growth, profitability, and market share, while IT managers prioritize technology infrastructure, security, and innovation. Their goals may align but can also diverge based on the specific needs and strategies of the organization.

Question 16

Businesses introduce new products and services, add new features to existing products and services, or develop new ways to produce them when they have a ___ strategy.

Accepted Answer

The answer of Businesses introduce new products and services, add...

Question 17

___ is the process of buying and selling goods and services.

Accepted Answer

The answer of ___ is the process of buying and...

Question 18

The business and IT departments are often ignorant of the other group's expertise.

Accepted Answer

This is often the case because the business and IT departments typically have different focuses, priorities, and terminologies, leading to a lack of understanding and communication between the two groups.

Question 19

Virginia and Idaho allow robotic delivery of products.

Accepted Answer

Both Virginia and Idaho have passed legislation allowing the use of robots for the delivery of products on sidewalks and crosswalks, making them among the early adopters of such technology in the United States.

Question 20

___ activities do not add value directly to the firm's products or services.

Accepted Answer

The answer of ___ activities do not add value directly...

Quiz 2: Organizational Strategy, Competitive Advantage, and Information Systems