Question 1

Mass customisation - efficient mass production of products meeting specific customer requirements - combines:
A) continuous-process production with mass production.
B) productivity with sustainability.
C) intensive technology with lean production.
D) flexibility with efficiency.
E) All of the options listed

Accepted Answer

Mass customisation combines flexibility, to meet specific customer needs, with efficiency, to maintain cost-effectiveness in production.

Question 2

An organisation can achieve a competitive advantage through which of the following ways?
A) Service quality
B) Customer service
C) Product innovation
D) All of the options listed
E) None of the options listed

Accepted Answer

An organization can achieve a competitive advantage through service quality, customer service, and product innovation. All these aspects contribute to differentiating an organization from its competitors, enhancing its value proposition to customers.

Question 3

Operating efficiencies that increase productivity can result in:
A) incompetent personnel.
B) inventory surpluses.
C) competitive advantage.
D) None of the options listed
E) All of the options listed

Accepted Answer

Operating efficiencies that increase productivity typically lead to a competitive advantage by allowing a company to produce more with less, reduce costs, improve quality, and respond more quickly to market changes. This does not inherently lead to incompetent personnel or inventory surpluses.

Question 4

__________ is the combination of knowledge, skills, equipment, computers and work methods used to transform resource inputs into organisational outputs.
A) An organisational system
B) Technology
C) A business plan
D) Strategy
E) Job design

Accepted Answer

Technology encompasses the combination of knowledge, skills, equipment, computers, and work methods used to transform resource inputs into organizational outputs.

Question 5

________ aims to design and manufacture products that not only fulfil their working life brief, but considers how their component parts will be recycled at the end of their lives.
A) Remanufacturing
B) Lean production
C) Computer integrated manufacturing
D) Design for disassembly
E) Flexible manufacturing

Accepted Answer

The answer of ________ aims to design and manufacture products...

Question 6

Potential drivers of competitive advantage include the following EXCEPT:
A) product quality.
B) product replication.
C) manufacturing flexibility.
D) speed to market.
E) customer service.

Accepted Answer

Product replication is not a driver of competitive advantage; instead, it refers to copying or imitating the products of competitors, which does not inherently provide a unique advantage. Competitive advantage is gained through unique qualities like superior product quality, manufacturing flexibility, speed to market, and exceptional customer service.

Question 7

Some organisations gain competitive advantage through the use of __________ on their assembly lines.
A) computer software
B) probes
C) robotics
D) electronics
E) laser cutters

Accepted Answer

Robotics are often used on assembly lines to increase efficiency, precision, and productivity, providing a competitive advantage.

Question 8

Technology is the combination of __________ used to transform resource inputs into organisational outputs.
A) communication and decision-making methods.
B) tools and human resources.
C) knowledge, skills, equipment, computers and work methods.
D) strategy and environment.
E) people, strategy and culture.

Accepted Answer

Technology involves the application of knowledge, skills, equipment, computers, and work methods to convert inputs into outputs effectively.

Question 9

The key result of achieving a competitive advantage is an ability to:
A) dictate consumer needs and preferences.
B) establish a monopolistic market position.
C) consistently do something of high value which one's competitors cannot replicate quickly or do as well.
D) drive the competition out of business and to make extraordinarily high profits.
E) sidestep government regulations.

Accepted Answer

Achieving a competitive advantage means consistently offering something of high value that competitors cannot easily replicate, allowing a company to stand out in the market.

Question 10

Which option provides a correct match of work activity and the nature of the underlying technology?
A) Oil refineries -- continuous-process production
B) Custom furniture restoration -- mass production
C) Automobile assembly at General Motors -- small-batch production
D) Steel mills -- small-batch production
E) Bicycle manufacture-- mass production

Accepted Answer

Oil refineries typically operate as continuous-process production facilities, where the production process is ongoing and uninterrupted, unlike batch or mass production methods.

Question 11

Technology that can function like mass production where a client is passed from point to point for various aspects of service delivery is defined as __________ technology.
A) continuous-process
B) long-linked
C) intensive
D) mediating
E) service

Accepted Answer

Long-linked technology refers to a process where a client or product is passed from one specialized workstation or department to another in a sequential manner, similar to an assembly line in mass production. This approach is characteristic of many service and manufacturing industries where each step is dependent on the completion of the previous one.

Question 12

An organisation that produces a few products by continuously feeding raw materials through a highly automated production system with largely computerized controls is using __________ technology.
A) long-linked
B) supplier-linked
C) mass production
D) intensive
E) continuous-process production

Accepted Answer

Continuous-process production is characterized by the continuous, automatic production process that involves the constant feed of raw materials through highly automated and computerized systems, which matches the description given.

Question 13

Instead of putting things together, __________ takes used items apart and rebuilds them as products to be used again.
A) computer integrated manufacturing
B) design for disassembly
C) remanufacturing
D) flexible manufacturing
E) lean production

Accepted Answer

Remanufacturing involves taking used items apart and rebuilding them into products that can be used again, extending the lifecycle of the original materials and components.

Question 14

Technology that links together parties seeking a mutually beneficial exchange of values is defined as __________ technology.
A) service
B) continuous-process
C) long-linked
D) intensive
E) mediating

Accepted Answer

Mediating technology facilitates the connection between parties looking to exchange values, acting as an intermediary to enable these transactions.

Question 15

Most organisations have a __________ process that relies on employees finding better ways to do things they do every day.
A) small-batch production
B) continuing improvement
C) production
D) management development
E) competency improvement

Accepted Answer

Most organizations adopt a continuing improvement process, also known as continuous improvement, which focuses on constantly improving processes, products, or services by making small, incremental improvements over time. This approach relies heavily on employees' insights and suggestions for better ways to perform their daily tasks.

Question 16

Typical operations management decisions address all of the following EXCEPT:
A) executive compensation.
B) workflows.
C) inventories.
D) facilities.
E) resource acquisition.

Accepted Answer

Operations management typically focuses on the efficient and effective implementation of the production and delivery of goods and services. This includes decisions related to workflows, inventories, facilities, and resource acquisition. Executive compensation, however, is generally considered a function of human resources or executive management, not operations management.

Question 17

______________ is defined as manufacturing where the exploitation of resources and use of technology is consistent with future as well as present needs.
A) Sustainable manufacturing
B) Remanufacturing
C) Flexible manufacturing
D) Mass customisation
E) Lean production

Accepted Answer

Sustainable manufacturing is focused on minimizing negative environmental impacts, conserving energy and natural resources, and ensuring the process is economically viable and safe for employees, communities, and consumers, both now and in the future.

Question 18

The process of managing productive systems that transform resources into finished products is:
A) operations management.
B) entrepreneurship.
C) strategic management.
D) job design.
E) systems analysis.

Accepted Answer

Operations management is the area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves planning, organizing, coordinating, and controlling all the resources needed to produce a company’s goods and services.

Question 19

__________ continuously innovates and employs best practices to keep increasing production efficiencies.
A) Customised design
B) Computer-integrated manufacturing
C) Mass customisation
D) Lean production
E) Flexible manufacturing

Accepted Answer

Lean production focuses on continuous improvement and efficiency, employing best practices to enhance production processes and reduce waste.

Question 20

An organisation that manufactures a variety of products crafted to fit customer specifications is using __________ technology.
A) small-batch
B) craft shop
C) mediating
D) intensive
E) continuous-process production

Accepted Answer

Small-batch technology is used by organizations that manufacture a variety of products crafted to fit customer specifications. This type of technology allows for the production of small batches of products, which can be customized to meet the specific needs of each customer.

Quiz 20: Operations and Services Management

Mass customisation - efficient mass production of products meeting specific customer requirements - combines:

An organisation can achieve a competitive advantage through which of the following ways?

Operating efficiencies that increase productivity can result in:

__________ is the combination of knowledge, skills, equipment, computers and work methods used to transform resource inputs into organisational outputs.

________ aims to design and manufacture products that not only fulfil their working life brief, but considers how their component parts will be recycled at the end of their lives.

Potential drivers of competitive advantage include the following EXCEPT:

Some organisations gain competitive advantage through the use of __________ on their assembly lines.

Technology is the combination of __________ used to transform resource inputs into organisational outputs.

The key result of achieving a competitive advantage is an ability to:

Which option provides a correct match of work activity and the nature of the underlying technology?

Technology that can function like mass production where a client is passed from point to point for various aspects of service delivery is defined as __________ technology.

An organisation that produces a few products by continuously feeding raw materials through a highly automated production system with largely computerized controls is using __________ technology.

Instead of putting things together, __________ takes used items apart and rebuilds them as products to be used again.

Technology that links together parties seeking a mutually beneficial exchange of values is defined as __________ technology.

Most organisations have a __________ process that relies on employees finding better ways to do things they do every day.

Typical operations management decisions address all of the following EXCEPT:

______________ is defined as manufacturing where the exploitation of resources and use of technology is consistent with future as well as present needs.

The process of managing productive systems that transform resources into finished products is:

__________ continuously innovates and employs best practices to keep increasing production efficiencies.

An organisation that manufactures a variety of products crafted to fit customer specifications is using __________ technology.