Question 1

A form of nonlistening is ____, which involves focusing only on particular parts of communication.

Accepted Answer

Selective listening involves only focusing on certain parts of communication, while ignoring others.

Question 2

As the meeting stretches to three hours, Julie starts to experience a listening obstacle that involves fatigue, hunger, and having trouble summoning the energy needed to listen closely. This is an example of ____.

Accepted Answer

Julie's obstacle is related to a lack of effort, as she is experiencing physical and mental exhaustion that may impact her ability to actively listen.

Question 3

As soon as the news program begins an interview with the president, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores's ability to listen is being hindered by:

Accepted Answer

Dolores is prejudging the information that the president will deliver, assuming that she already knows what he will say and that it is not worth listening to. This hinders her ability to listen, as she is not giving the message a fair chance to be processed and understood.

Question 4

During a student speech, the campus landscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing ____, one listening obstacle.

Accepted Answer

The noise created by the lawn mower is a form of external interference and is considered a listening obstacle, commonly referred to as noise. It affects the quality of the message being conveyed and makes it difficult for the audience to hear and comprehend what is being said.

Question 5

A mnemonic is ____.

Accepted Answer

A mnemonic is a memory aid, such as a rhyme, acronym, or other device that helps a person remember specific information.

Question 6

While listening to the lecture, Carlos begins to think about the things he needs to do after class, but stops himself and consciously focuses himself on the information being presented in the lecture and takes in as much as he can. This is an example of ____.

Accepted Answer

Being mindful means being present and fully engaged in the current moment. Carlos recognized that his mind was wandering and consciously redirected his attention back to the lecture, demonstrating mindfulness.

Question 7

While visiting her parents on a break from school, Deena doesn't pay attention to much of what they say. She lets much of their communication just go in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school, Deena listens attentively. This is an example of ____, one form of nonlistening.

Accepted Answer

This is an example of selective listening, where Deena pays attention only to the part of the conversation that interests or concerns her.

Question 8

Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of:

Accepted Answer

Lance's response is an example of paraphrasing, which involves restating someone's message in your own words to show that you understand their perspective. Lance is acknowledging and reflecting Randy's feelings of disappointment, which can help to build empathy and rapport in their conversation. The other options (using minimal encouragers, relying on mnemonics, listening for pleasure, listening for complexity) don't accurately describe the communication technique used in this scenario.

Question 9

Listening or trying to listen takes up at least ____ of most people's waking time.

Accepted Answer

According to research, listening or trying to listen takes up approximately 50% of most people's waking time. This includes listening to others, listening to music or audio, listening to television or radio, and internal listening (a.k.a. self-talk or inner voice).

Question 10

This involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited.

Accepted Answer

Defensive listening involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited. This type of listening leads to defensiveness and can cause misunderstandings in communication.

Question 11

Chelsea does not enjoy the speaker's topic, but her goal is to gather and evaluate the information being presented so she can write a report on the presentation. This is an example of ____.

Accepted Answer

Chelsea is listening for information, despite not enjoying the speaker's topic. She has a specific goal in mind (writing a report on the presentation), which requires her to gather and evaluate the information being presented.

Question 12

As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

Accepted Answer

Matt has engaged in ambushing because he interrupts Barton and immediately begins to refute his points, indicating that his intention was not to genuinely listen but to attack Barton's arguments.

Question 13

As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

Accepted Answer

Matt's behavior is described as "tearing holes" in Barton's reasoning, indicating an aggressive and confrontational approach. This behavior is consistent with ambushing, which involves listening for weaknesses in another's argument in order to attack and refute their position.

Question 14

Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as:

Accepted Answer

Lawrence is struggling to follow and retain the lectures due to the complexity of the ideas presented by the professor. This is a classic example of message complexity, where the level of difficulty or ambiguity in the message being communicated hinders effective listening.

Question 15

While listening to her friend Bill, Judy occasionally says, "Tell me more" or "That's interesting, go on." Judy is:

Accepted Answer

Judy is using minimal encouragers, which are short responses that show the speaker that she is listening and encourages them to continue speaking.

Question 16

As Krista listens very carefully to her teammate Carl as he describes a marketing campaign. When Carl finishes, Krista pounces: "You said we could get a rough draft of the whole campaign by the end of the month. You forgot that we lose two workdays for the annual retreat next week. Besides, your plan calls for some outsourcing. Where are you getting the funds for that?" Krista's response shows that she listened to Carl's ideas not to understand them and work with him but to identify weak spots and attack them. This is an example of:

Accepted Answer

Krista's response shows that she wasn't truly listening to understand and work with Carl, but rather was waiting for an opportunity to attack and ambush him with various objections and questions. This behavior is known as ambushing.

Question 17

Listening skills need to be modified according to the goals, situations, and people to whom we are listening. Using different listening skills when listening for information and for relationship listening is known as ____.

Accepted Answer

Adapting listening appropriately means adjusting our listening skills based on the specific goals, situations, and people we are listening to. This includes using different listening skills for information gathering versus relationship building. The other options, such as development of responses, selected passages, critical points of communication, and background noise, do not accurately describe the concept of adapting listening appropriately.

Question 18

Two broad types of barriers to mindful listening are obstacles in the communication situation and obstacles in the communicators. Some examples of these obstacles are.

Accepted Answer

Message overload, message complexity, noise, preoccupation, and prejudgment are all examples of obstacles to mindful listening. The other options are techniques or behaviors that can enhance mindful listening, but do not represent barriers to it.

Question 19

As after taking cooking lessons, Thelma bakes a cake for her friend Louise's birthday. When Louise sees the cake, she says, "Wow, that's so sweet. My mom always made a special cake for my birthday, and she would decorate it so elaborately." Thelma replies, "Well I'm sorry that I didn't decorate the cake extravagantly. I guess I still have a lot to learn about cooking." Thelma's response illustrates

Accepted Answer

Thelma's response shows that she is being defensive, as she perceives Louise's comment as a criticism of her baking skills and immediately responds by apologizing and acknowledging that she still has more to learn.

Question 20

This involves very careful listening

Accepted Answer

The answer of This involves very careful listening
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Quiz 6: Mindful Listening

A form of nonlistening is ____, which involves focusing only on particular parts of communication.

As the meeting stretches to three hours, Julie starts to experience a listening obstacle that involves fatigue, hunger, and having trouble summoning the energy needed to listen closely. This is an example of ____.

As soon as the news program begins an interview with the president, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores's ability to listen is being hindered by:

During a student speech, the campus landscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing ____, one listening obstacle.

A mnemonic is ____.

While listening to the lecture, Carlos begins to think about the things he needs to do after class, but stops himself and consciously focuses himself on the information being presented in the lecture and takes in as much as he can. This is an example of ____.

Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of:

Listening or trying to listen takes up at least ____ of most people's waking time.

This involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited.

Chelsea does not enjoy the speaker's topic, but her goal is to gather and evaluate the information being presented so she can write a report on the presentation. This is an example of ____.

As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

While listening to her friend Bill, Judy occasionally says, "Tell me more" or "That's interesting, go on." Judy is:

Listening skills need to be modified according to the goals, situations, and people to whom we are listening. Using different listening skills when listening for information and for relationship listening is known as ____.

Two broad types of barriers to mindful listening are obstacles in the communication situation and obstacles in the communicators. Some examples of these obstacles are.

This involves very careful listening