Question 1

A successful vision should be simple enough to be communicated in ________ minutes or less.

Accepted Answer

A successful vision should be simple and clear enough to be communicated effectively in 5 minutes or less, ensuring it is easily understood and remembered.

Question 2

Which of the following is LEAST likely to conduct the diagnosis of the nature of an organizational issue?

Accepted Answer

Government regulators are typically not involved in diagnosing internal organizational issues; they are more likely to enforce compliance with laws and regulations.

Question 3

Top management should NOT ________ to facilitate change.

Accepted Answer

Top management should provide encouragement, support, and necessary resources to facilitate change but should avoid dictating the details of how the change should be implemented, as this can stifle creativity and hinder the ability of teams to adapt the change to their specific context.

Question 4

Systems dynamics involve ________.

Accepted Answer

Systems dynamics often involve complex interactions that can lead to cyclical causality, where effects can feedback into the system as causes, creating loops rather than simple, linear cause-and-effect relationships.

Question 5

When soliciting the input of key stakeholders to develop a vision, it is often best to begin with ________, the group most likely to have the broad perspective and knowledge necessary to understand the need for change.

Accepted Answer

Senior executives are typically the individuals with the broadest perspective and the most comprehensive knowledge of the organization, making them crucial in understanding the need for change and developing a vision.

Question 6

All of the following are factors that might contribute to organizational cynicism and resistance to change EXCEPT ________.

Accepted Answer

Leaders who are perceived to have legitimate authority are generally seen as credible and trustworthy, which can reduce cynicism and resistance to change. The other options (A, B, C) are factors that can contribute to organizational cynicism and resistance to change by undermining trust in leadership and the organization.

Question 7

________ are tangible outcomes or results to be achieved, sometimes by a specific deadline.

Accepted Answer

Strategic objectives are tangible outcomes or results that organizations aim to achieve, often within a specific timeframe, to fulfill their mission and vision.

Question 8

The essential role of ________ in implementing change is to formulate an integrating vision and general strategy, build a coalition of supporters who endorse the strategy, then guide and coordinate the process by which the strategy will be implemented.

Accepted Answer

Top management plays a crucial role in implementing change by formulating an integrating vision and strategy, building a coalition of supporters, and guiding the process of strategy implementation.

Question 9

Large-scale change in an organization ________.

Accepted Answer

Large-scale change in an organization may not involve top management until the process is well underway. This is because change can be initiated at different levels within an organization, and top management might become involved to scale or formalize the process after initial successes or to address broader implications.

Question 10

A successful vision must ________.

Accepted Answer

A successful vision should be challenging yet believable to inspire action and commitment without seeming unattainable or provoking skepticism.

Question 11

A vision ________.

Accepted Answer

A vision explains why what a company does is worthwhile, providing a sense of purpose and direction.

Question 12

Knowledge of systems dynamics is helpful for ________.

Accepted Answer

Systems dynamics is a methodology for understanding the behavior of complex systems over time, which includes both identifying problems within the system and predicting the outcomes of interventions or changes.

Question 13

Another common phenomenon of systems dynamics is a reinforcing cycle wherein ________.

Accepted Answer

A reinforcing cycle in systems dynamics is characterized by small changes amplifying into much bigger changes, often leading to exponential growth or decline in the system's behavior.

Question 14

When changes in the environment are gradual and no obvious crisis has occurred, ________.

Accepted Answer

When changes are gradual, people may not perceive the need for change. Creating a sense of urgency helps to highlight the importance of addressing emerging threats or opportunities.

Question 15

________ are statements used to summarize and communicate values in simple terms.

Accepted Answer

The answer of ________ are statements used to summarize and...

Question 16

The development of a vision is a(n) ________.

Accepted Answer

The development of a vision is an interactive process, involving feedback, dialogue, and adjustments based on inputs from various stakeholders and the environment. It is not a straightforward, simple, or linear progression, as it requires ongoing engagement and adaptation.

Question 17

The optimal pace and sequencing of desired changes in an organization ________.

Accepted Answer

The optimal pace and sequencing of desired changes in an organization has not been definitively determined, as it can vary greatly depending on the specific context, culture, and goals of the organization.

Question 18

Which of the following is NOT an example of how visions influence change?

Accepted Answer

Visions influence change by justifying sacrifices, creating continuity, and fostering hope for a better future. Outsourcing work is not directly related to the influence of visions on change but is a management or operational decision.

Question 19

The creation of a successful vision is usually ________.

Accepted Answer

Creating a successful vision typically involves the collaborative effort of various individuals within an organization, as it requires input and buy-in from different levels and areas of expertise to ensure it is comprehensive, achievable, and widely supported.

Question 20

Instituting popular change programs ________.

Accepted Answer

Choice C is correct because implementing change programs in an organization can indeed lead to improvements in specific areas while not necessarily enhancing the organization's overall performance. This acknowledges the complexity and interconnectedness of organizational issues, where solutions may not be uniformly effective across all parts of the organization.

Quiz 5: Leading Change and Innovation