Question 1

Good manners are essentially
A) thinking of the welfare of another, as expressed through kind, considerate behavior.
B) relaxed informality in the workplace.
C) rules established by older people who are rather inflexible and stoic.
D) traditional rules for behavior passed down over long years.

Accepted Answer

Good manners are not just about following strict rules or traditions, but rather they involve considering the well-being and feelings of others and adjusting one's behavior accordingly. Good manners are about showing kindness, respect, and consideration towards others in different situations.

Question 2

Which of the following is an example of career apparel?
A) The gray suit and white shirt of an attorney.
B) A receptionist in a white blouse and navy blue skirt.
C) An automobile technician dressed in tan pants, blue shirt, and brown shoes.
D) All of these.

Accepted Answer

All of these options represent examples of career apparel, as they each describe specific clothing choices that are associated with particular career fields.

Question 3

A major factor influencing your choice of clothing for work should be
A) the availability of suitable career apparel.
B) the products and services offered by your employer.
C) what competitors wear.
D) the cost of the career apparel.

Accepted Answer

The products and services offered by your employer significantly influence the choice of clothing for work, as they dictate the appropriate attire that aligns with the company's brand, culture, and the nature of the work performed.

Question 4

Wardrobe engineering is important because
A) knowledge of current fashions is necessary if you are to select appropriate career apparel.
B) people make nearly all decisions about you based on what you wear.
C) the right clothing can guarantee a promotion.
D) clothing can establish your credibility and likeability.

Accepted Answer

While knowledge of current fashions and appropriate career apparel are important, and clothing can have an impact on people's perceptions of you, the most accurate option is D - clothing can establish your credibility and likeability. Your wardrobe choices can affect how others perceive your professionalism, trustworthiness, and approachability, which can have a significant impact on your success in the workplace.

Question 5

It is very difficult to reverse a first impression.

Accepted Answer

Studies show that people tend to stick to their initial impression of a person or situation, making it difficult to change their perception. This is known as the primacy effect.

Question 6

In the opening of Chapter 6, you were reminded of several big name brands like BMW and Apple.These brands are successful in their competitive markets because they convey a personality that builds a(n) ____ with the client.
A) professional presence
B) image
C) first impression
D) emotional connection

Accepted Answer

Successful brands create an emotional connection with their clients by conveying a personality that resonates with them. This emotional connection builds brand loyalty and can lead to long-term success in the competitive market.

Question 7

Best-selling author Malcolm Gladwell let his close-cropped hair grow.After his hair grew longer, he began to receive more speeding tickets and was pulled out of line more frequently for routine security inspections at airports.This is an example of
A) primacy effect.
B) etiquette.
C) carriage.
D) wardrobe engineering.

Accepted Answer

The answer of Best-selling author Malcolm Gladwell let his close-cropped...

Question 8

Dress and grooming policies that ban facial hair, braids, or headwear can be offensive to some ethnic groups and should consider cultural customs.

Accepted Answer

Bans on certain styles of dress and grooming can be seen as discriminatory towards certain ethnic groups who may have cultural or religious customs that dictate their appearance. It is important for dress codes to be inclusive and respectful of diverse backgrounds.

Question 9

Business casual clothing
A) includes jeans, T-shirts, or whatever a worker is comfortable wearing.
B) is not allowed in most companies except among the highest levels of management.
C) includes attire that looks neat and professional but allows for more personal comfort than traditional business attire.
D) is against company policies everywhere except at the surviving "dot-com" firms and in Silicon Valley software producers.

Accepted Answer

Business casual clothing refers to attire that looks neat and professional but allows for more personal comfort than traditional business attire. It typically includes clothing items such as slacks, khakis, dress shirts or blouses, sweaters, and conservative shoes. It is not as formal as traditional business attire (such as suits and ties) but still maintains a professional appearance. Jeans and T-shirts are generally not considered appropriate for business casual attire in most workplaces.

Question 10

People form first impressions of others based primarily on assumptions rather than on facts.

Accepted Answer

Studies have shown that people tend to rely on their own preconceived notions and stereotypes when forming initial opinions of others, often without taking the time to gather actual information or get to know the person better. These assumptions are influenced by a variety of factors, including a person's appearance, social status, and cultural background, and can lead to biased or inaccurate judgments.

Question 11

According to psychologists, the "primacy effect"
A) refers to the person who is dominant in a relationship.
B) establishes the initial mental framework within which another person is viewed.
C) is ignored when contradicted by later information.
D) is the dynamic blend of character strength, poise, self-control, and style.

Accepted Answer

The primacy effect refers to the tendency of people to remember and give more weight to the first pieces of information they encounter, which establishes the initial mental framework within which another person is viewed. This effect can influence how people remember and interpret subsequent information about that person.

Question 12

When meeting someone for the first time, it is important to focus on how the other person is feeling about themselves.

Accepted Answer

It is important to make the other person feel comfortable and valued by showing interest in them and acknowledging their thoughts and feelings. This can help establish a positive connection and build rapport.

Question 13

Which of the following contributes to your voice quality?
A) Tone of voice
B) Volume of your speech
C) Diction or clarity of the pronunciation of your words
D) All of these

Accepted Answer

All three factors contribute to your voice quality. The tone of your voice can indicate your emotions or attitudes, the volume of your speech can affect how clearly your message is heard, and diction or clarity of pronunciation can make your speech more understandable and engaging.

Question 14

Which of the following is not true about greeting with a handshake?
A) It is usually the only physical contact between two people when they first meet.
B) It is almost impossible to change your handshake once you have developed a style.
C) It is important to know how others perceive your handshake.Ask for feedback from friends or coworkers.
D) A firm grip communicates a caring attitude, whereas a week grip communicates indifference.

Accepted Answer

It is possible to change your handshake style once you become aware of it and make an effort to do so. It may take some practice and conscious effort, but it is not impossible.

Question 15

____ is the collection of superficial elements, such as appearance, clothing, hairstyle, fragrance, and jewelry, that we use to make a statement about ourselves.
A) Wardrobe engineering
B) Surface language
C) Grooming
D) Etiquette

Accepted Answer

Surface language refers to the collection of superficial elements like appearance, clothing, hairstyle, fragrance, and jewelry used to make a statement about oneself.

Question 16

Facial expressions
A) reflect inner emotions more accurately than words do.
B) usually have little to do with the positive or negative impressions others form.
C) are "teleprompters" that help others read your mood and personality.
D) are less important than "good looks" in communicating a positive impression.

Accepted Answer

Facial expressions are important in conveying our emotions and personality to others. They serve as nonverbal cues that help others understand our state of mind and how we are feeling. In this way, they act as "teleprompters" that provide information to others about our inner experiences.

Question 17

In today's business world, personal impressions created during first contact are not as significant as one's knowledge and technical skills.

Accepted Answer

Personal impressions during first contact are still very significant in today's business world. They can shape one's perception of a person's knowledge and technical skills. Strong communication and interpersonal skills are also highly valued and can often make up for any gaps in technical expertise.

Question 18

In an era of widespread cultural change within the United States,
A) minority groups must yield to the cultural norms of the majority.
B) multiculturalism presents few challenges to the typical organization.
C) members of the mainstream culture must learn the customs and practices of minority groups, including new immigrants, and take care to avoid giving offense.
D) cultural norms of minority groups are so similar to those of the mainstream culture, that knowing the norms of the majority is sufficient for business success.

Accepted Answer

As the United States becomes more culturally diverse, it is essential for members of the mainstream culture to learn the customs and practices of minority groups, including new immigrants, and take care to avoid giving offense. Multiculturalism presents many challenges to the typical organization, and minority groups should not be expected to yield to the cultural norms of the majority without any effort on the majority group's part to understand and respect their cultures. Knowing only the cultural norms of the majority is not sufficient for business success.

Question 19

When it comes to making a good impression in a work setting,
A) it does not apply to an initial contact, since both people are meeting for an express purpose.
B) you have a 5 to 10 minute grace period before people form their impression of you.
C) your handshake and facial expression dominate all other elements of your appearance.
D) you have only seconds in which a person will accept or reject an employee or firm.

Accepted Answer

Studies have shown that people make a snap judgment about a person or organization within seconds of meeting them or viewing their website. This means that it is crucial to make a good impression right away, whether it is an initial meeting or not. While a good handshake and facial expression are important, they are not the only factors that contribute to a good impression. Other elements such as dress, demeanor, and communication skills also play a significant role.

Question 20

Which of the following is an important guideline to follow when entering an important business meeting?
A) If you feel apprehensive, don't worry about showing it through your body language.
B) Display confidence in yourself with a strong stride and good posture.
C) Come in quietly and take a seat toward the end of the meeting table.
D) Be sure to comment on each agenda item as it is discussed.

Accepted Answer

Displaying confidence through body language is important in conveying professionalism and authority in a business setting. It is also important to take a seat near the center of the meeting table to be engaged and participatory. Showing apprehension through body language or dominating the conversation by commenting on every agenda item can be counterproductive.

Quiz 6: Developing a Professional Presence

Good manners are essentially

Which of the following is an example of career apparel?

A major factor influencing your choice of clothing for work should be

Wardrobe engineering is important because

It is very difficult to reverse a first impression.

In the opening of Chapter 6, you were reminded of several big name brands like BMW and Apple.These brands are successful in their competitive markets because they convey a personality that builds a(n) ____ with the client.

Best-selling author Malcolm Gladwell let his close-cropped hair grow.After his hair grew longer, he began to receive more speeding tickets and was pulled out of line more frequently for routine security inspections at airports.This is an example of

Dress and grooming policies that ban facial hair, braids, or headwear can be offensive to some ethnic groups and should consider cultural customs.

Business casual clothing

People form first impressions of others based primarily on assumptions rather than on facts.

According to psychologists, the "primacy effect"

When meeting someone for the first time, it is important to focus on how the other person is feeling about themselves.

Which of the following contributes to your voice quality?

Which of the following is not true about greeting with a handshake?

____ is the collection of superficial elements, such as appearance, clothing, hairstyle, fragrance, and jewelry, that we use to make a statement about ourselves.

Facial expressions

In today's business world, personal impressions created during first contact are not as significant as one's knowledge and technical skills.

In an era of widespread cultural change within the United States,

When it comes to making a good impression in a work setting,

Which of the following is an important guideline to follow when entering an important business meeting?