Question 1

Which type of person is more likely to view problems as temporary setbacks rather than as barriers to success?

Accepted Answer

Optimists are more likely to view problems as temporary setbacks rather than as barriers to success. They tend to have a positive outlook on life and believe that temporary setbacks are just opportunities to learn and grow. Pessimists, on the other hand, tend to see problems as insurmountable obstacles that cannot be overcome. Introverts and Directors are personality types and do not necessarily impact one's perspective on setbacks.

Question 2

We develop negative or positive attitudes toward people, ideas, and events based upon our value systems.

Accepted Answer

Our value systems play a significant role in shaping our attitudes towards people, ideas, and events. These attitudes can either be positive or negative.

Question 3

It can be difficult, though not impossible, to unlearn negative attitudes.

Accepted Answer

While changing deeply held beliefs and attitudes can be challenging, it is possible with effort and a willingness to learn and grow. So, it is true that it can be difficult, but not impossible to unlearn negative attitudes.

Question 4

Lena frequently agrees with the rest of her team in hopes that she will be accepted by her team members.She may lose control of her attitude due to

Accepted Answer

Lena's behavior is an example of groupthink, which occurs when a group of individuals conform to group norms and reach consensus without critical evaluation of the decision or alternatives. Lena may be sacrificing her own opinions and critical thinking in order to be accepted by the group, which can lead to poor decision making and a loss of creativity.

Question 5

Erin spends a great deal of time following fashion magazines, thumbing through countless pages of photo-shopped, rail-thin models.She runs and is a healthy weight; however, she still feels unhappy with her body.This is an example of

Accepted Answer

Erin's dissatisfaction with her body despite being healthy and fit suggests that her attitude towards body image has been shaped by the unrealistic standards portrayed in fashion magazines. This is an example of how the media influences attitudes towards body image.

Question 6

In Chapter 5, you were introduced to the supermarket store, Stew Leonard's.Stew Leonard's is highly profitable and successful, even while doing business in a competitive market.The store's success story exemplifies that competitive advantage in the marketplace can be achieved through

Accepted Answer

Stew Leonard's success is attributed to its focus on providing superior customer service, such as its "customer first" philosophy and extensive employee training programs. While advanced IT, quick and accurate information, and offering quality products are important factors in achieving competitive advantage, Stew Leonard's success story demonstrates the powerful impact of exceptional customer service.

Question 7

Ahmad was recently laid off from his job at Big Bank.When he was employed, he did not enjoy his job; however, now that his job is gone, he feels discouraged and hopeless.Ahmad needs to change his attitude and can do so by

Accepted Answer

Seeking support and happiness in relationships can boost Ahmad's mood and provide a positive outlet for his emotions. Doing more things that he enjoys can increase his overall happiness and sense of control. Discovering positive opportunities resulting from the layoff, such as pursuing a new career or learning a new skill, can help him approach the situation with a growth mindset and a sense of optimism. All of these options can help him change his attitude towards the layoff and improve his overall well-being.

Question 8

One of the most significant differences between high and low achievers is choice of career.

Accepted Answer

The most significant differences between high and low achieachers often relate to factors such as motivation, self-discipline, persistence, and the ability to set and achieve goals, rather than just the choice of career.

Question 9

In the conceptual age, workers and businesses that demonstrate empathetic attitudes will have a competitive advantage.

Accepted Answer

Empathy is a key skill in the conceptual age where creativity and emotional intelligence are highly valued. Workers and businesses that are able to understand and connect with the needs of their customers and colleagues will have a competitive advantage over those who do not prioritize empathy.

Question 10

Jasmine goes out of her way to display a caring attitude to one of her customers during a sales call.The customer establishes a long-term relationship with Jasmine's company.This is an example of

Accepted Answer

This scenario shows how Jasmine's attitude towards her customer can lead to a long-term relationship, demonstrating the power of attitudes as a force in an organization. It does not relate to the influence of role models, aptitude, or reference groups.

Question 11

Mandy's employer is going through a period of intense and rapid change.Mandy has begun rejecting any new work-related idea or practice, preferring to cling to the methods that her employer used before the changes began.Mandy is exhibiting which of the following negative attitudes concerning change?

Accepted Answer

Mandy's reluctance to accept new work-related ideas or practices suggests that she is being inflexible and resistant to change. She prefers to cling to familiar methods and routines, indicating that she may be uncomfortable with change and hesitant to embrace new approaches.

Question 12

An effective way to improve your own attitude would be to

Accepted Answer

Reflecting on your current thought patterns and beliefs can help identify negative attitudes and work towards changing them. Spending alone-time or aligning with others' opinions may not necessarily lead to a positive attitude, and surrendering control of your life may not be feasible or healthy.

Question 13

Alex admires his manager, Susan, and considers her a role model.Susan often speaks about the importance of communication.At the same time, her busy schedule with external clients makes her very unavailable to Alex and other employees.During the rare chance that they are able to speak with her, she seems hurried and answers other calls and text messages.Alex is most likely to develop an attitude that

Accepted Answer

Susan's actions suggest that she prioritizes external communication with clients over internal communication with employees. This is evident through her unavailability and apparent lack of time for employee communication. Thus, Alex may develop an attitude that internal communication is less important than external communication.

Question 14

Carlos teaches high school language arts classes.When selecting a reference group, he is most likely to choose

Accepted Answer

As a high school language arts teacher, Carlos could benefit from seeking insights and advice from other language arts educators who are members of the National Council of Teachers of English. These educators are likely to have a deep understanding of language arts curriculum and pedagogy, and can offer valuable guidance for Carlos as he creates and delivers content to his students.

Question 15

Rude behavior in the workplace such as using profanity and failure to say "please" and "thank you" demonstrates a lack of

Accepted Answer

Rude behavior in the workplace is often indicative of a lack of basic interpersonal skills, such as communication and respect for others. Employees who behave rudely may struggle to build positive relationships with coworkers and have difficulty working effectively within a team.

Question 16

Rafael sees his family achieve financial success through hard work.His parents and teachers talk about the importance of voting and being active in the community.As a result, Rafael develops strong attitudes about these issues.This is an example of

Accepted Answer

Rafael's development of strong attitudes about voting and being active in the community is an example of the socialization process, which refers to the ways in which individuals learn and internalize values, beliefs, and norms that are important in their culture or society. Rafael's parents and teachers played a significant role in shaping his attitudes and beliefs.

Question 17

Henry wants to help one of his employees develop a more positive attitude about work.He should

Accepted Answer

Changing the conditions surrounding the events that feed the employee's negative attitude is the best choice because it addresses the root cause of the negativity. This could involve altering the work environment, adjusting work assignments or schedules, or addressing any communication or interpersonal issues. Simply altering the employee's thoughts or providing negative consequences may not address the underlying issues and may even worsen the situation. Keeping an open mind is always helpful, but it alone may not solve the problem.

Question 18

A peer group consists of people who share a common interest and act as an information source for an individual member.

Accepted Answer

The answer of A peer group consists of people who...

Question 19

Sherry hates to do financial reports.Her boss encourages her when he gives her a financial report assignment and praises her when she gets it done on time and accurately.He is quite stern and scolds her if she complains about doing them.Over time, Sherry begins to feel more positively about doing the reports and actually comes to enjoy them.This is an example of the power of

Accepted Answer

Sherry's boss used both positive reinforcement (praise) and negative reinforcement (stern scolding) to encourage her to develop a positive attitude towards financial reports. This is an example of the power of rewards and punishment in forming attitudes.

Question 20

Attitudes are an important part of who we are.Which of the following statements is true about attitudes?

Accepted Answer

Attitudes are shaped by our values, beliefs, experiences, and other external factors, and they can be relatively difficult to change. Therefore, option A is the most accurate statement about attitudes. Option B is incorrect because values are typically formed before attitudes. Option C is incorrect because attitudes can be difficult to form and change. Option D is incorrect because attitudes can significantly impact both mental and physical health.

Quiz 5: Attitudes Can Shape Your Life