Question 1

One of the main reasons employers offer employees flexible benefits plans is

Accepted Answer

Employers offer flexible benefits plans because employees have diverse needs, and choosing their own benefits package will better meet those needs. This allows employees to tailor their benefits to their individual needs and lifestyles, resulting in higher employee satisfaction and retention.

Question 2

Sprint employees who sell cellular phones and calling plans are evaluated based on their total sales per hour worked.This is a(n) ____ appraisal method.

Accepted Answer

The appraisal method of evaluating employees based on their total sales per hour worked is an objective method as it relies on measurable and quantifiable data.

Question 3

Upper management needs to know the results of training evaluations because

Accepted Answer

Upper management needs to know the results of training evaluations because they may be the basis for making decisions about the training program itself. This includes whether the program is effective or needs improvement, as well as how it can be modified or expanded in the future. It is important for top managers to have access to this information in order to make informed decisions about the allocation of resources and the development of human capital within the organization.

Question 4

A performance appraisal serves all except which of the following purposes?

Accepted Answer

Performance appraisal does not necessarily rank employees against each other. It evaluates individual performance and sets expectations for future performance.

Question 5

An indirect reward given in addition to an employee's regular pay is known as

Accepted Answer

An indirect reward given in addition to an employee's regular pay is known as an employee benefit. Examples of employee benefits include medical insurance, retirement plans, and tuition reimbursement.

Question 6

Assessing employees' performance levels to make objective personnel decisions is accomplished by _____.

Accepted Answer

Performance appraisals are specifically designed to assess an employee's job performance and provide feedback to both the employee and the employer. This information is used to make objective personnel decisions such as promotions, pay raises, and terminations. Skills inventories, training and development, job evaluations, and job analyses are all important aspects of workforce management, but they are not specifically designed for assessing an employee's job performance.

Question 7

____ evaluation methods use some measurable quantity as the basis for assessing performance.

Accepted Answer

Objective evaluation methods use measurable and quantifiable data to assess performance, such as sales figures or production output. This is in contrast to judgmental appraisal methods, which rely on the subjective opinions of supervisors or coworkers. MBA is not relevant to this context, and feedback is a process rather than a type of evaluation method.

Question 8

Bob White was assigned to a senior employee responsible for instructing new computer programmers.Because of this senior employee's instruction, White gained hands-on experience under normal working conditions.Bob experienced ____ training.

Accepted Answer

On-the-job training involves gaining hands-on experience in a real work environment, which is exactly what Bob White experienced with the senior employee's instruction.

Question 9

American Airlines found that for some jobs it was unwise to train workers on equipment used at the work site.Therefore, a special classroom facility was set up for instruction on operating equipment like that found in some departments.By doing this, American offered ____ training for some jobs.

Accepted Answer

The use of a special classroom facility to train workers on equipment found in some departments implies the use of simulation training, which is choice A.

Question 10

As a form of training and development, Harry attended a gathering where he listened to a speech from someone who was twenty years his senior and had been in the business for forty years.Harry was engaged in what form of training and development?

Accepted Answer

Harry attended a gathering which indicates that he participated in a conference or seminar. He listened to a speech from someone who had been in the business for forty years, which further reinforces the idea that he attended a seminar or conference for training and development purposes.

Question 11

Dunn & Company wants to use a training method to help managers understand and cope with employees' problems.What method would you suggest?

Accepted Answer

Role playing is the best training method to help managers understand and cope with employees' problems. In role-playing, managers can act out different scenarios in a safe environment and learn from their mistakes. It provides an opportunity for managers to learn how to manage difficult situations, practice listening skills, and develop empathy for employees. It is also an excellent way to improve communication skills and enhance problem-solving abilities.

Question 12

If Jennifer is told by her superior that one of her goals for the year is to raise her sales figures by 10 percent over last year, she is being appraised using which type of method?

Accepted Answer

Jennifer is being appraised using an objective method because her goal of raising sales figures by 10 percent over last year is a specific, measurable target that can be objectively evaluated through concrete data.

Question 13

_____ is the process of preparing managers and other professionals to assume increased responsibility in both present and future positions.

Accepted Answer

Employee training is the process of providing knowledge and skills to employees to improve their performance in present and future roles. This can include training related to increasing responsibility and preparing for future positions. Job evaluation is the process of determining the relative worth of different jobs within an organization. Performance appraisal is the process of evaluating an employee's performance against predetermined goals and standards. Compensation system refers to the ways in which an organization rewards employees for their contributions. Skills inventory is a process of identifying the skills and competencies of employees to assist in workforce planning and development.

Question 14

Over the years, EnterBank management has successfully used the process of preparing managers and other professionals to assume increased responsibility in present and future positions.This practice is referred to as _____.

Accepted Answer

The practice of preparing managers and professionals to assume increased responsibility in present and future positions is referred to as management development. Option A refers to a broader term for training employees of all levels, while option B refers to a specific type of training. Option C refers to orientating new employees to their job and the organization, while option D refers to assessing and documenting employee skills. Therefore, the best choice is E.

Question 15

Training may be used in an organization to educate employees on all of the following except _____.

Accepted Answer

While training can indirectly impact motivation by educating employees on job tasks and expectations, it is not typically used as the primary method for motivating employees.

Question 16

Ford recently hired twenty employees to work in various departments of the company.On the first day, all twenty had the same orientation and attended the same training and development sessions.They were most likely engaged in what form of training?

Accepted Answer

The fact that all twenty employees had the same orientation and attended the same training and development sessions suggests that they were engaged in a classroom-based training method involving teaching and lectures.

Question 17

A form of compensation whereby the employee receives a predetermined amount of benefit dollars to spend on a benefits package he or she has selected to meet individual needs is called a(n) _____.

Accepted Answer

A flexible benefits plan, also known as a cafeteria plan, allows employees to choose from a menu of benefits options using a predetermined amount of benefit dollars. This gives employees more control over their compensation package and allows them to choose the benefits that best meet their individual needs.

Question 18

Peter Shelly was hurt on the job last week.His medical bills for this injury are covered under

Accepted Answer

Worker's compensation insurance is a type of insurance that provides medical benefits and wage replacement to employees who are injured on the job. It is designed to protect both the employer and the employee and is mandatory in most states. Therefore, Peter Shelly's medical bills for his work-related injury will be covered under worker's compensation insurance.

Question 19

All employers are required by law to provide certain benefits to their employees.An example of such a benefit would be _____.

Accepted Answer

The answer of All employers are required by law to...

Question 20

The average cost of employee benefits is about ____ percent of total compensation.

Accepted Answer

According to recent surveys and studies, the average cost of employee benefits is around 29% of total compensation. This includes benefits such as health insurance, retirement plans, paid time off, and more. The specific percentage may vary depending on the industry and employer, but 29% is a commonly cited average.

Quiz 9: Attracting and Retaining the Best Employees