Ethics is:
A) a cost to the service industry
B) a set of moral principles and values used to answer questions about right and wrong
C) not about personal value systems but business values
D) normally just a management concern
Correct Answer:
Verified
Q32: Outstanding _ leads to guest loyalty.
Q33: A feeling of partnership in which employees
Q34: Etiquette is about:
A)how we react during a
Q35: The Disney service model begins with a
Q36: _ keeps guests happy and creates repeat
Q38: All of the following are key elements
Q39: The _ are the people who work
Q40: In order to empower employees, managers should
Q41: "Service Spirit" may be defined differently for
Q42: Identify five moments of truth and what
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