Etiquette is about:
A) how we react during a stressful interview
B) how we handle guests who are upset
C) setting and achieving career goals
D) how we behave in a given setting
Correct Answer:
Verified
Q29: The Malcolm Baldrige National Quality Award is
Q30: _ is a participatory process that provides
Q31: _ are a set of moral principles
Q32: Outstanding _ leads to guest loyalty.
Q33: A feeling of partnership in which employees
Q35: The Disney service model begins with a
Q36: _ keeps guests happy and creates repeat
Q37: Ethics is:
A)a cost to the service industry
B)a
Q38: All of the following are key elements
Q39: The _ are the people who work
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