Question 1

Which of the following is a category of the Deming Prize?

Accepted Answer

The answer of Which of the following is a category...

Question 2

Which of the following is a category of the European Quality Award?

Accepted Answer

Partnerships and resources is one of the categories of the European Quality Award, which recognizes organizations that excel in developing and managing partnerships and utilizing resources effectively. The other categories include leadership, strategy, customer focus, workforce engagement, process improvement, and results. Policy deployment, operations focus, information analysis, and human resources development are not specific categories of the European Quality Award.

Question 3

Which of the following categories is not a criterion for the Malcolm Baldrige Award?

Accepted Answer

Internet competencies is not a criterion for the Malcolm Baldrige Award. The other four options - operations focus, strategic planning, business results, and leadership - are all criteria for the award.

Question 4

Americans have a command-and-control approach to quality based upon a culture of political and military business management practices.

Accepted Answer

This statement is true. The American approach to quality management is often influenced by political and military management practices, which prioritize command and control structures over collaborative approaches. This can be seen in many industries, including healthcare and manufacturing.

Question 5

The model for the Baldrige consists of ________ interrelated categories that compose the organizational system for performance.

Accepted Answer

The Baldrige model consists of seven interrelated categories that compose the organizational system for performance. These categories are leadership, strategy, customers, measurement, analysis and knowledge management, workforce, and operations.

Question 6

Customer focus and workforce focus are categories of the Deming Prize.

Accepted Answer

The answer of Customer focus and workforce focus are categories...

Question 7

The ________ for quality was established in 1951 by the Japanese Union of Scientists and Engineers.

Accepted Answer

The Deming Prize was established in 1951 by the Japanese Union of Scientists and Engineers in honor of W. Edwards Deming's contribution to Japan's post-war economic reconstruction. It is one of the most prestigious awards for quality control in Japan and is awarded to companies that demonstrate outstanding achievements in quality management.

Question 8

Which of the following Baldrige criteria involves developing an internal environment conducive to full participation and personal growth, including human resources development?

Accepted Answer

The criterion that involves developing an internal environment conducive to full participation and personal growth, including human resources development is the workforce focus criterion.

Question 9

Which of the following Baldrige criteria focuses on how a firm assesses the relative importance of product or service features to the customer?

Accepted Answer

The customer focus category is focused on how the organization determines the requirements, expectations, and preferences of customers and acts on this information to increase customer satisfaction, loyalty, and retention. This includes determining customer preferences, assessing customer satisfaction and engagement, and striving to exceed customer expectations. This category aligns with the question of how a firm assesses the relative importance of product or service features to the customer.

Question 10

Leadership and strategy are categories of the European Quality Award.

Accepted Answer

Leadership and strategy are two of the five categories of the European Quality Award, which also includes people management, resources, and processes.

Question 11

The basis of the Baldrige model is ________.

Accepted Answer

The Baldrige model is a framework for organizational excellence that emphasizes continuous improvement and the use of information and analysis to guide operations. While accounting and finance, statistical process control, and Six Sigma are all important components of organizational management, they are not the basis of the Baldrige model.

Question 12

The Deming Prize is awarded to individuals and groups who have contributed to the field of quality control.

Accepted Answer

The Deming Prize is indeed awarded to individuals and groups who have made significant contributions to the field of quality control. It is named after quality control pioneer W. Edwards Deming and is considered one of the highest honors in the field of quality management.

Question 13

The European Quality Award focuses on those things that lead to customer service and improved products, whereas the Baldrige criterion focuses on employee satisfaction as an outcome of the quality system.

Accepted Answer

The statement is flipped. The European Quality Award focuses on employee satisfaction as an outcome of the quality system, whereas the Baldrige criterion focuses on customer service and improved products.

Question 14

The Deming Prize is awarded to individuals and groups who have contributed to the field of ________.

Accepted Answer

The Deming Prize is awarded to individuals and groups who have contributed to the field of quality control. It is named after W. Edwards Deming, an American statistician who is considered the father of the modern quality control movement.

Question 15

How does culture influence the Japanese approach to quality management?

Accepted Answer

The answer of How does culture influence the Japanese approach...

Question 16

How do the Japanese and American approaches to quality management differ? What factors have shaped those differences and what evidences the differences in quality values?

Accepted Answer

The answer of How do the Japanese and American approaches...

Question 17

The highest level of the European Quality Award is the award for the most accomplished applicant in a given year.

Accepted Answer

This statement is true. The European Quality Award recognizes organizations that have demonstrated excellence in their business processes and management systems. The highest level of the award is the European Award for Excellence, which is presented annually to the most accomplished applicant.

Question 18

Which of the following Baldrige criteria requires the applicant to outline what the firm is doing to fulfill its responsibility as a corporate citizen?

Accepted Answer

The "leadership" category of the Baldrige criteria requires the applicant to outline what the firm is doing to fulfill its responsibility as a corporate citizen.

Question 19

The European cultural approach to quality is based in waste elimination and an ethic of consistency.

Accepted Answer

The European cultural approach to quality is traditionally associated with craftsmanship, luxury, and the uniqueness of the product rather than primarily focusing on waste elimination and consistency, which are more characteristic of the Japanese approach to quality.

Question 20

Which of the following Baldrige criteria is used to evaluate the extent to which top management is personally involved in creating and reinforcing goals, values, directions, and customer involvement?

Accepted Answer

The Baldrige criteria used to evaluate the extent to which top management is personally involved in creating and reinforcing goals, values, directions, and customer involvement is the leadership criterion.

Quiz 3: Global Supply Chain Quality and International Quality Standards