Question 1

Education and training are less important to workers in the service sector than to workers who have jobs in the manufacturing sector.

Accepted Answer

This statement is false. In fact, education and training are becoming increasingly important for workers in the service sector, especially as many service jobs require specialized skills or knowledge (such as healthcare or technology-related jobs). Additionally, many service sector jobs are being automated, and workers with higher levels of education and training are likely to be more resilient in the face of automation.

Question 2

Firms that specialize in accounting,finance,and management consulting are all part of the service sector.

Accepted Answer

Accounting, finance, and management consulting services are all part of the service sector, which refers to businesses that offer services rather than tangible goods to customers.

Question 3

When firms successfully produce products,they create form utility.

Accepted Answer

Form utility is created when firms transform raw materials into finished products to satisfy customer needs and wants.

Question 4

Jason recently graduated with a degree in operations management from a respected university.The knowledge he gained and skills he developed while obtaining this degree could make him an attractive employee for either a manufacturing firm or a service firm.

Accepted Answer

Operations management skills are applicable to both manufacturing and service industries, making Jason an attractive employee for both types of firms.

Question 5

In recent years,operations management has become more focused on providing services,because that is where the growth and profit potential is greatest.

Accepted Answer

This statement is true. Many industries, such as healthcare, finance, and technology, are shifting towards service-based business models, and operations management has followed suit in order to maximize growth and profit potential.

Question 6

Justin Tyme is a manager at Elastic Plastic,Inc.His duties include production scheduling and keeping tabs on the company's inventory.These activities suggest that Justin is involved in promotions management.

Accepted Answer

Production scheduling and inventory management are part of operations management, not promotions management.

Question 7

In service industries such as hotels,quality management training is important to ensure that all employees are "certified" in their positions.

Accepted Answer

Quality management training is important in service industries such as hotels to ensure that all employees are trained and certified in their positions. This helps to maintain consistent quality standards and improves customer satisfaction.

Question 8

While going through the line at the local grocery store,the clerk asks you if you found everything you needed,as she continues to scan the goods you are planning to purchase.At the end of the scan,a coupon emerges that you can use on future purchases of a product you have just purchased.In reviewing the key concepts from Chapter 9,you would consider this action,the store's management of its labor.

Accepted Answer

The scenario described pertains to merchandising, which involves the sale and promotion of products. Labor management, on the other hand, pertains to how a company manages its workforce.

Question 9

Operations management involves inventory management,quality control,and production scheduling.

Accepted Answer

Operations management is responsible for managing various aspects of production and delivery of goods and services, which includes inventory management (controlling the inventory levels), quality control (ensuring consistent quality of products), and production scheduling (planning and tracking production activities). Therefore, the given statement is true.

Question 10

The quality standard for service industries such as luxury hotels is meeting the customers' requests.

Accepted Answer

The answer of The quality standard for service industries such...

Question 11

Manufacturing firms focus exclusively on the production of goods and allow other firms to provide services.

Accepted Answer

Manufacturing firms may also offer services related to their products such as installation, maintenance, and repair services. Additionally, some manufacturing firms may provide in-house services such as accounting or marketing.

Question 12

One important issue with respect to managing the operation of a business is to make certain that customers leave feeling as though they had a good experience with your service and with your company in general.

Accepted Answer

Ensuring that customers have a good experience and feel satisfied is crucial for the success of a business. Happy customers are more likely to return and recommend the business to others.

Question 13

Service businesses know that in order to delight customers they must be able to anticipate their needs.

Accepted Answer

Service businesses that can anticipate the needs of their customers are more likely to meet and exceed their expectations, leading to greater satisfaction and loyalty.

Question 14

Marci Costas is majoring in operations management at Brunau University.Unfortunately,the evolution of the U.S.from a manufacturing-oriented to a service-oriented economy means that Marci will probably find few job openings in her field of study.

Accepted Answer

According to a report by the Bureau of Labor Statistics, there is still a strong demand for operations managers in a variety of industries, including manufacturing, healthcare, and finance. While there has been a shift towards a service-oriented economy, there are still many job opportunities available for those with a degree in operations management.

Question 15

Manufacturing companies are concerned with production management,while service companies are concerned with operations management.

Accepted Answer

Manufacturing companies also engage in operations management, while service companies focus on managing the service delivery process.

Question 16

Only firms in the manufacturing sector can create true form utility.

Accepted Answer

Form utility refers to the value added to a product through physical change or alteration. While manufacturing firms can create form utility, so can firms in other sectors such as construction or even service industries like hairstyling or interior design.

Question 17

Operations management in service industries is about creating a good experience for the customer.

Accepted Answer

Operations management in service industries involves managing the processes and resources to deliver high quality services that meet customer needs and expectations. The focus is on creating a positive customer experience, which can lead to customer satisfaction, loyalty, and business success.

Question 18

Operations management transforms resources into goods and services,such as a landscape company that utilizes equipment,labor,and materials to develop a landscape.Managing this operation may also involve maintenance services.

Accepted Answer

Operations management is the process of using resources to create goods and services, and in the case of a landscape company, they utilize equipment, labor, and materials to develop landscapes while also providing maintenance services.

Question 19

Operations management moves from knowing the needs of consumers to actually satisfying those needs.

Accepted Answer

Operations management involves the processes and strategies involved in delivering goods and services that meet the needs of consumers. It focuses on ensuring that products are produced efficiently and effectively, and that they meet the needs of consumers in terms of quality, availability, and affordability. Therefore, the goal is to actually satisfy the needs of consumers, not just know them.

Question 20

An important strategy in operations management is using technology to anticipate customer needs.In the hotel industry,this is known as guest-recognition services.

Accepted Answer

Using technology to anticipate customer needs, known as guest-recognition services, is an important strategy in operations management for the hotel industry.

Quiz 9: Production and Operations Management