Question 1

The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers;this is an example of ___.
A)synergy
B)the production objective
C)MBO
D)efficiency
E)innovation

Accepted Answer

Finding ways to deliver new or better goods or services is called innovation.No organization,for-profit or nonprofit,can allow itself to become complacent,especially when rivals are coming up with creative ideas."Innovate or die" is an important adage for any manager.

Question 2

The general manager of a furniture store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer.This is an example of ____.
A)leading
B)delegating
C)upkeep
D)situational control
E)planning

Accepted Answer

Leading is defined as motivating,directing,and otherwise influencing people to work hard to achieve the organization's goals.

Question 3

New York Times columnist Thomas Friedman noted that globalization has leveled the competitive playing fields between industrial and emerging-market countries.This phenomenon proposes that ____.
A)the world is one
B)globalism is decreasing
C)the world is flat
D)world economies are too narrow
E)one world government is the answer

Accepted Answer

American firms have been going out into the world in a major way,even as the world has been coming to us.This has led to what New York Times columnist Thomas Friedman has called,in his book The World Is Flat,a phenomenon in which globalization has leveled (made "flat")the competitive playing fields between industrial and emerging-market countries.

Question 4

Studies show that dealing with excessive and unimportant e-mail and text messages in the workplace can lead to ____.
A)decreased employee conflict and stress
B)increased productivity
C)improved morale
D)synergy
E)increased employee conflict and stress

Accepted Answer

Studies show that employees lose valuable time and productivity when dealing with excessive and unimportant e-mail volume and increasing amounts of cell phone spam.

Question 5

When building a new residential development or mall,a national real estate organization typically does not remove many trees,basing its decision on the belief that natural resources are limited and the company must not compromise the ability of future generations to meet its own needs.This philosophy is known as ___.
A)sustainability
B)environmental stimulation
C)natural ethics
D)enviroethics
E)green values

Accepted Answer

Sustainability is defined as economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs.

Question 6

At times,customers have an unexpected need and require certain departments,such as production,to change their schedule to meet the demands of the sales department.When Susan,the vice president of marketing,is involved in resolving this conflict,this is an essential part of which management function?
A)delegating
B)implementing
C)leading
D)monitoring
E)staffing

Accepted Answer

Leading is defined as motivating,directing,and otherwise influencing people to work hard to achieve the organization's goals.The various groups involved often have different needs and wants,so an essential part of leadership is resolving conflicts.

Question 7

A national sales organization has implemented a set of training courses on its intranet,with a link that allows employees to find and share answers to questions that arise with customers.This system that allows the sharing of knowledge and information throughout an organization is known as ___.
A)a strategy database
B)knowledge implementation
C)a knowledge base
D)a wisdom system
E)knowledge management

Accepted Answer

Knowledge management is the implementing of systems and practices to increase the sharing of knowledge and information throughout an organization.

Question 8

In February,when Paula,the manager of a landscaping company,is looking at the upcoming need for more workers to handle the increased customers in spring and summer,she is involved with ____.
A)planning
B)organizing
C)managing
D)leading
E)controlling

Accepted Answer

Organizing is defined as arranging tasks,people,and other resources to accomplish the work.Organizing includes determining the tasks to be done,by whom,and what the reporting hierarchy is to be.

Question 9

When the manager of a local restaurant sets goals and then develops a plan on how to achieve them,she is ____.
A)planning
B)monitoring
C)delegating
D)organizing
E)staffing

Accepted Answer

Planning is defined as setting goals and deciding how to achieve them.

Question 10

The principal functions of management are ___.
A)executing,planning,organizing,leading
B)scheduling,organizing,leading,staffing,monitoring
C)staffing,planning,motivating,delegating
D)planning,organizing,leading,controlling
E)staffing,planning,leading,delegating

Accepted Answer

Managers perform what is known as the management process,also called the four management functions: planning,organizing,leading,and controlling.

Question 11

Being a manager can be one of the greatest avenues to a meaningful life,particularly if the manager ____.
A)is working in a diverse culture
B)has a supportive family
C)is working within a supportive or interesting organizational culture
D)likes his or her job
E)works in an organization with a strong training program

Accepted Answer

Being a manager can be one of the greatest avenues to a meaningful life,particularly if you are working within a supportive or interesting organizational culture.

Question 12

The discipline concerned with creating computer systems that simulate human reasoning and sensation is known as ___.
A)human simulation
B)simulation production
C)IT simulation
D)artificial intelligence
E)cognitive cloning

Accepted Answer

Artificial intelligence (AI)is the discipline concerned with creating computer systems that simulate human reasoning and sensation,as represented by robots,natural language processing,pattern recognition,and similar technologies.

Question 13

Gregson Production is keenly aware of the need to daily strive to produce goods and services more effectively than its competitors.Therefore,to achieve this standard,Gregson's management strives to ____.
A)maintain a diverse workforce
B)be responsive to employees
C)stay involved with the community
D)maintain quality and efficiency
E)increase its global presence

Accepted Answer

Competitive advantage is the ability of an organization to produce goods or services more effectively than competitors do,thereby outperforming them.This means an organization must stay ahead in four areas: (1)being responsive to customers, (2)innovation, (3)quality,and (4)efficiency.

Question 14

Shoshanna,the regional manager of a global sales organization,gives freedom to the sales representatives on the amount spent on gifts for prospective Asian and European customers.Shoshanna is managing for ____.
A)dilemma resolution
B)global standards
C)international politics
D)ethical standards
E)global diversity

Accepted Answer

With the pressure to meet sales,production,and other targets,managers can find themselves confronting ethical dilemmas.

Question 15

Because Ace Development Services is the only company that supplies a critical product for clients,customers of Ace are likely to ____.
A)put up with poor-quality products
B)stop producing products needing the Ace part
C)l be more profitable
D)increase company synergy
E)pay lower prices for the Ace parts

Accepted Answer

If your organization is the only one of its kind,customers may put up with products or services that are less than stellar but only because they have no choice.But if another organization comes along and offers a better-quality product,you may find your company falling behind.

Question 16

With production today,companies emphasize _____.
A)efficiency
B)increased synergy
C)diversity
D)training
E)employee happiness

Accepted Answer

A generation ago,organizations rewarded employees for their length of service.Today,however,the emphasis is on efficiency: Companies strive to produce goods or services as quickly as possible using as few employees (and raw materials)as possible.

Question 17

As organizations strive to obtain a competitive advantage,taking care of the customer is the ____.
A)Golden Marketing Rule
B)first law of business
C)Employee Rule
D)Profit-Generating Code
E)synergy focus

Accepted Answer

The first law of business is: take care of the customer.Without customers,whatever they're called,sooner or later there will be no organization.This is known as responsiveness to customers,an important component of competitive advantage.

Question 18

Using state-of-the-art computer software and hardware to help people work better together is known as ____.
A)a strategy database
B)collaborative computing
C)a knowledge base
D)a wisdom system
E)knowledge management

Accepted Answer

Using state-of-the-art computer software and hardware to help people work better together is known as collaborative computing.Goal setting and feedback will be conducted via Web-based software programs such as eWorkbench,which enables managers to create and track employee goals.

Question 19

Today nearly one in six American workers is _____.
A)born in the United States
B)born in Canada
C)under the age of 18
D)over the age of 65
E)foreign-born

Accepted Answer

Today nearly one in six American workers is foreign-born,the highest proportion since the 1920s.By midcentury,the mix of American racial or ethnic groups will change considerably,with the United States becoming half (54%)racial or ethnic minority.Non-Hispanic whites are projected to decrease from 63% of the population in 2011 to 47% in 2050.African Americans will increase from 12% to 13%,Asians and Pacific Islanders from 5% to 9%,and Hispanics from 17% to 29%.

Question 20

Even for nonprofits,sooner or later there will be no organization without ____.
A)ethical standards
B)good laws
C)the Employee Rule
D)customers
E)synergy focus

Accepted Answer

Without customers-buyers,clients,consumers,shoppers,users,patrons,guests,investors,or whatever they're called-sooner or later there will be no organization.

Quiz 1: The Exceptional Manager: What You Do,how You Do It

The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers;this is an example of ___.

The general manager of a furniture store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer.This is an example of ____.

New York Times columnist Thomas Friedman noted that globalization has leveled the competitive playing fields between industrial and emerging-market countries.This phenomenon proposes that ____.

Studies show that dealing with excessive and unimportant e-mail and text messages in the workplace can lead to ____.

A national sales organization has implemented a set of training courses on its intranet,with a link that allows employees to find and share answers to questions that arise with customers.This system that allows the sharing of knowledge and information throughout an organization is known as ___.

In February,when Paula,the manager of a landscaping company,is looking at the upcoming need for more workers to handle the increased customers in spring and summer,she is involved with ____.

When the manager of a local restaurant sets goals and then develops a plan on how to achieve them,she is ____.

The principal functions of management are ___.

Being a manager can be one of the greatest avenues to a meaningful life,particularly if the manager ____.

The discipline concerned with creating computer systems that simulate human reasoning and sensation is known as ___.

Gregson Production is keenly aware of the need to daily strive to produce goods and services more effectively than its competitors.Therefore,to achieve this standard,Gregson's management strives to ____.

Shoshanna,the regional manager of a global sales organization,gives freedom to the sales representatives on the amount spent on gifts for prospective Asian and European customers.Shoshanna is managing for ____.

Because Ace Development Services is the only company that supplies a critical product for clients,customers of Ace are likely to ____.

With production today,companies emphasize _____.

As organizations strive to obtain a competitive advantage,taking care of the customer is the ____.

Using state-of-the-art computer software and hardware to help people work better together is known as ____.

Today nearly one in six American workers is _____.

Even for nonprofits,sooner or later there will be no organization without ____.